Sep 6, 2026

iQor Insights iQ Outcomes: What 1.4 Million Calls Actually Prove

CX Today takes a close look at iQor Insights iQ and how it helps businesses understand what customers need and decide what to do next. In a deep dive by Rebekah Carter, the publication highlights iQor's reported analysis of 1.4 million inbound retail calls, with more than 30% identified as suitable for automation.

The story also looks at how iQor uses customer analytics in real-world situations. The point is simple: finding a pattern is only the beginning. What matters is how that insight helps teams make better decisions and deliver better results.

Read the full story in CX Today.

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Nicole Gobbo
VP Communications

About iQor

iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.