WHO WE ARE Fleurette “Flo” Navarro serves as Regional President – Philippines at iQor CXBPOTM, an award-winning global provider of intelligent customer experience solutions. In this role, she leads human resources, recruiting, and administrative functions in the Philippines, along with all aspects of country-level operational responsibilities, ensuring efficiency, growth, and a people-first culture.
Navarro joined iQor in 2017. Prior to her current role, she served as Global Chief People Officer, overseeing iQor’s global human resources, recruiting, compensation, and benefits functions. Before that, as Senior Vice President of Global Recruitment and Philippines HR, she spearheaded initiatives that enhanced talent acquisition, employee engagement, and workplace culture. Under her leadership, iQor has earned the Great Place to Work® Certification™.
With more than 25 years in the BPO industry, Navarro brings extensive experience and perspective to her role. She has served as head of operations for global companies such as HSBC, CapitalOne, and Tata Consultancy and has developed a deep understanding of the industry through roles in operations, account management, training, quality assurance, and human resources.
Beyond her operational leadership, Navarro is also the Chairperson of iQor Qares Philippines, the company’s nonprofit charitable organization, supporting employees and communities in times of need. Her commitment to fostering an inclusive and high-performing workforce continues to strengthen iQor’s position as a global employer of choice.
Connect with Fleurette Navarro on LinkedIn.
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