Prabhjot “Pj” Singh

Prabhjot "Pj" Singh serves as Chief Digital Officer of iQor, an award-winning global provider of intelligent customer experience solutions. Since joining iQor in 2007, he has led the company's digital strategy, driving AI-powered innovation to enhance operational efficiency and customer engagement.

Pj oversees iQor's AI initiatives, data intelligence, and technology infrastructure, ensuring that cutting-edge solutions solve meaningful business challenges. His leadership focuses on three key pillars: building intelligence from data, creating intelligent solutions for clients, and integrating AI into every aspect of the business. A cornerstone of this strategy is infinityAiQ, iQor's AI platform behind real CX outcomes. infinityAiQ brings together Insights iQ, Agentic iQ, and Human iQ, so agentic AI and AI-enabled human agents work as one workforce, guided by data from day one. Built on a "listen before we deploy" approach, the platform starts by analyzing every customer interaction before automating. This lets iQor deliver measurable results for clients, including up to 25% cost reduction, 20% CSAT improvement, and 100% data visibility.

Pj previously served as Senior Vice President of Technology and Innovation, where he played a key role in transitioning iQor to a cloud-based environment and implementing AI-driven tools like real-time agent assist technology. His expertise has been instrumental in helping iQor grow from a $150 million enterprise to a $700 million powerhouse.

Pj's strategic leadership and commitment to innovation continue to position iQor as a leader in digital transformation and customer experience excellence.

Connect with Pj Singh on LinkedIn.