WHO WE ARE Prabhjot “Pj” Singh serves as Chief Digital Officer of iQor CXBPO™, an award-winning global provider of intelligent customer experience solutions. Since joining iQor in 2007, he has led the company’s digital strategy, driving AI-powered innovation to enhance operational efficiency and customer engagement.
Pj oversees iQor’s AI initiatives, data intelligence, and technology infrastructure, ensuring that cutting-edge solutions solve meaningful business challenges. His leadership focuses on three key pillars: building intelligence from data, creating intelligent solutions for clients, and integrating AI into every aspect of the business. A cornerstone of this strategy is Symphony [AI]™, iQor’s AI ecosystem, which leverages large language models and next-generation technologies to equip employees with advanced tools while delivering actionable insights to clients.
Pj previously served as Senior Vice President of Technology and Innovation, where he played a key role in transitioning iQor to a cloud-based environment and implementing AI-driven tools like real-time agent assist technology. His expertise has been instrumental in helping iQor grow from a $150 million enterprise to a $700 million powerhouse.
Pj’s strategic leadership and commitment to innovation continue to position iQor as a leader in digital transformation and customer experience excellence.
Connect with Pj Singh on LinkedIn.
NEWS & PRESS