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Recovery for Energy & Public Sector
Deliver respectful collections for utility customers and government debt with Recovery teams built for the volume swings shutoff season and tax deadlines create. Every program launches production-ready within 30 days, with agents trained on your specific payment plans and default prevention protocols before their first call.
A shutoff notice and an unpaid government debt both carry weight. Aggressive collections tactics can push a struggling customer further away. Generic collections scripts treat a past-due utility bill like any other unpaid invoice. That approach misses the default prevention window utilities and agencies depend on. Recovery that protects the relationship recovers more than recovery that doesn't.
Recovery specialists train on your specific payment plans and default prevention protocols. We treat every recovery conversation with the same care, utility bill or government debt alike. Agentic iQ handles the repetitive parts of account review and skip tracing. That automation is why our programs run with a 25% cost savings built in. That same consistency drives a 30x improvement in customer retention across recovery programs. Employee satisfaction runs at 88.8%, proof that engaged agents recover balances better.
A recovered balance means little if the account doesn't stay open.
30x
improvement in customer retention, proof that a respectful recovery call keeps an account open longer than a harsh one.
88%
employee satisfaction rate, the reason agents stay steady on a call that matters as much to the customer as the balance.
25%
cost savings from Agentic iQ, freeing agents to focus on the recovery conversation itself.
Services
How We Recover Balances.
How We Recover Balances.
Every call runs on the same tone discipline and payment flexibility, whether it's a utility account or a government debt.
Early-Stage Collections
We reach out on past-due utility and government balances early, before a missed payment becomes a shutoff or a referral to collections.
Default Prevention & Payment Plans
We set up payment plans that keep an account current, working within the specific default prevention rules each utility or agency follows.
Skip Tracing & Location Services
We locate account holders who have become hard to reach, so an outstanding balance doesn't stay unresolved simply because contact was lost.
Seasonal Surge Staffing
We scale recovery staff up or down to match shutoff season or a tax filing deadline, without the fixed cost of a year-round team.
Commercial & Government Recovery Solutions
We manage recovery for commercial utility accounts and government receivables alike, applying the specific compliance rules each account type carries.
Shutoff Notice. Account Kept.
A shutoff notice or a government collections letter doesn't have to end the relationship behind it. This walkthrough shows how a dedicated Recovery team reaches an account holder before the deadline, keeping the balance and the service both intact.
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Tell us the challenge. We'll bring the plan.
Diagnose
We learn your goals and where the friction is.
Design
We build the team and the plan around your desired outcomes.
Deploy
We go live in 30 days and scale what works.