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Recovery for Media & Tech
Deliver respectful collections for subscribers and players with Recovery teams built for the volume swings failed payments create after a content drop or seasonal promotion. Every program launches production-ready within 30 days, with agents trained on your specific billing disputes and payment plans before their first call.
A failed payment often means a subscriber still wants the product. An account suspended over a small unpaid balance can end a valuable relationship. Generic collections scripts treat a failed subscription charge like any unpaid retail invoice. That mismatch misses the platform-specific reasons a payment actually fails. Recovery that damages the player experience costs more than the balance it recovers.
Recovery specialists train on your specific billing systems and payment plans. We treat every recovery conversation with the same care and consistent tone. Agentic iQ handles the repetitive parts of chargeback and dispute review. That automation is why our programs run with a 25% cost savings built in. That same consistency is why 96% of outcomes get hit across every client KPI, case after case. Employee satisfaction runs at 88.8%, proof that platform knowledge helps agents recover balances.
A recovered subscription means little if the player never logs back in.
96%
of outcomes achieved across every recovery KPI, from contact rate to balance resolved.
25%
cost savings from Agentic iQ, freeing agents to focus on the recovery conversation itself.
88%
employee satisfaction rate, the reason agents recover balances without losing the player.
Services
How We Recover Revenue for Media & Tech.
How We Recover Revenue for Media & Tech.
Every call runs on the same tone discipline and platform knowledge, balance after balance.
Early-Stage Collections
We reach out on past-due balances early, before a missed payment becomes a larger relationship problem.
Payment Plan & Installment Recovery
We manage missed installment payments on financing and lease accounts, setting up new payment plans that keep the account active.
Post-Season Balance Recovery
We scale to handle the balance volume that follows peak booking and shipping seasons, without losing the training every agent has already completed.
No-Show & Cancellation Fee Recovery
We recover no-show fees and late cancellation charges, working within the specific policies that govern how each case gets resolved.
Compliance-Ready Documentation
Every call, payment arrangement, and disclosure gets logged as it happens, so nothing has to be reconstructed later if a case gets reviewed.
Suspended Account. Second Chance.
A suspended account over an unpaid balance can permanently lose a player who would have paid if given the chance. This walkthrough shows how a dedicated Recovery team reaches subscribers before suspension, keeping the balance and the player both recovered.
Trusted by Leading Healthcare Brands
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Tell us the challenge. We'll bring the plan.
Diagnose
We learn your goals and where the friction is.
Design
We build the team and the plan around your desired outcomes.
Deploy
We go live in 30 days and scale what works.