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AI-Enablement From Hire to Higher Performance
Human AI Delivering Measurable Results
20%
Revenue Growth & CSAT Improvement
50%
Faster Proficiency
92%
Employee Satisfaction
AI-enabled human workforce for complex, high-value interactions
Better hires, faster training, higher performance.
The best CX technology means nothing if the humans delivering your customer experience aren’t equipped to use it. Human iQ is an AI-enabled workforce platform that makes every stage of the human lifecycle smarter. From recruiting the right talent, to training them faster, to coaching them in real time on every interaction.
AI doesn’t replace your people. It makes them better.
Human iQ has driven a 43% sales conversion increase for a leading home services company, 500% seasonal flexibility for a global retail leader, and consistently delivers 50% faster time to proficiency across multiple clients.
Capabilities
Three Capabilities. One Workforce Platform.
Talent Pre-Matched to the Role
Recruiting iQ
AI matches candidates to role profiles in under 24 hours, with skills mapping to eliminate mis-hires and early attrition. Results: 100% peak staffing compliance and 500% seasonal flexibility.
Train Faster. Perform Better.
Learning iQ
AI role-play and real-time personalized coaching build agent readiness across voice, chat, and digital channels before they ever touch a live customer. Result: 50% faster proficiency across multiple clients.
Catch Problems Before Customers Do
Performance iQ
Crystal-clear calls with noise cancellation and accent adjustment. Real-time agent guidance, instant QA scoring, and predictive (pNPS) alerts catch at-risk interactions before they escalate. Smart WFM and attrition prediction keep teams staffed and stable. Result: 2X customer save rates.
Digital. Autonomous. Always On
Step 1: Recruit Smarter
AI identifies and pre-qualifies candidates in under 24 hours, matched to AI-enhanced role profiles. You get the right people from Day One — not warm bodies filling seats.
Step 2: Train Faster
GenAI-simulated customer scenarios, gamified learning, and real-time coaching cut time-to-proficiency by 50%. Agents arrive on the floor ready to perform, not just trained.
Step 3: Perform Higher
Real-time agent assist, predictive NPS, automated QA, and attrition prediction keep your team performing at their best and catch problems before customers feel them.
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Leading Home Services: Scaling to 1,900
Human iQ
annual revenue growth
sales conversion increase
Forty-five agents. Then 1,900. That growth didn't happen by hiring faster — it happened by training smarter. AI-simulated training and predictive NPS built a team that scaled without losing quality, driving a 43% increase in sales conversions and more than $1M in annual revenue growth. Five-time Service Center of the Year. And a client that still calls us their best partner.
Retail Leader: Scaling to 3,000
Human iQ
faster proficiency
in under 24 hours
From 175 agents to 3,000 — across three countries, built at the speed retail actually demands. AI recruiting filled roles in under 24 hours. AI-simulated training cut time to proficiency by 50%. When peak season hit, the operation scaled 500% year over year without missing a beat. The result: 92% employee satisfaction and 33% more business awarded. Not because the contract renewed — because the work earned it.
Trusted by Leading Brands
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The conversation starts here.
Listen
Provide 25K interactions, we provide an agentic opportunity map.
Design
We build and deploy agentic agents with human support.
Build
Scale with confidence with continuous measurement.