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Education Technology
Deliver 24/7 Support Student and Educator With CXBPO™ for Education Technology
Students need tech support. Educators need content issues resolved. Parents need answers about their accounts. They all expect help now, in their language, on their schedule — and your platform's reputation is at stake. iQor deploys trained EdTech support teams in 30 days, backed by 30 years of CX expertise.
Education Technology Companies Trust iQor to Deliver Measurable Results
96%
of outcomes achieved across all KPIs.
30 days
from signed agreement to a fully operational education support team .
500%
scalability to handle back-to-school surges and exam-season spikes without adding permanent headcount.
Students who encounter a technical issue during onboarding may never come back. Expanding into new markets without multilingual coverage creates friction that kills growth. Enrollment and exam periods flood your support queue with tickets your team isn't staffed to handle, pulling engineers and product managers into firefighting instead of building. In a subscription-based model, every one of these failures shows up in your churn rate.
Trained education technology outsourcing teams from iQor take the pressure off your product team by handling everything from tech troubleshooting to content moderation to exam proctoring. With 45,000 specialists across 10 countries, we provide the multilingual, round-the-clock coverage that a global platform requires. SOC 2 Type II, PCI-DSS v4.0, and ISO 27001:2022 certifications mean that the student data your users trust you with is protected. Backed by a 96% outcome achievement rate and 500% scalability, we scale with your platform without compromising the quality your students and institutional partners expect.
Trusted by Leading Brands
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Services
Power Your Platform's Growth With Education Technology Outsourcing Services
As your EdTech company scales up, your operational demands grow with it. iQor's outsourcing services cover the full scope of what it takes to run and grow your platform — from the student-facing interactions that drive retention to the back office work that keeps everything running smoothly.
Customer Experience
Omnichannel support for students, educators, and administrators across voice, chat, email, and social media. Satisfaction surveys and follow-up outreach that keep your users engaged and your retention strong.
Content Moderation
Video and image moderation, live-streaming oversight, user profile reviews, and in-app content monitoring. Protect your platform’s integrity and your students’ safety with dedicated moderation specialists.
AI Operations
Data collection, audio transcription, text and video annotation, AI process development, and robotic process automation. The training data and workflows your platform needs to get smarter over time.
Quality Assurance & Auditing
Systematic review of teaching content, course materials, and platform interactions. Consistent quality across every course and every update, meeting the standards your institutional partners expect.
Exam Proctoring
Live video proctoring that protects the integrity of your assessments. Trained proctors who understand academic standards and manage the process without disrupting the student experience.
Lead Generation Support
Sales lead enrichment and outreach that helps your platform reach new schools, districts, and institutional buyers. Your sales team focuses on closing — we help fill the pipeline.
Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Knowledgeable
Specialists trained on your platform, your content library, and the specific needs of your student and educator base before they handle a single interaction. Education-fluent from Day One.
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Consistent
Your dedicated ops leader understands your academic calendar, your user base, and how your platform is used in practice. One point of accountability, aligned on your targets from the start.
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AI-Powered
Real-time reporting on ticket resolution, student satisfaction, and activity across every channel. Full transparency into how your students and educators are being served.
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Fast
Thirty days from signed agreement to a fully operational team. When a new semester starts or enrollment opens, your support infrastructure is already in place.
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Tell Us Your EdTech Challenge, and We’ll Show You How We’ve Solved It
Share your toughest operational bottleneck — back-to-school surges, exam-season support gaps, content moderation at scale — and we’ll connect you with the right team and a deployment plan built for your academic calendar.
Case Studies & Trends
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FAQ
Frequently Asked Questions
