Food Outsourcing
Take Customer Satisfaction to the Next Level With CXBPO™ for Food Service
Food service margins are thin, customer expectations keep climbing, and high turnover makes it harder to staff every shift. iQor delivers experienced food service support teams in 30 days, trusted by brands including the #1 meal kit delivery service in the U.S.
Food Service Companies Trust iQor to Deliver Measurable Results
96%
of outcomes achieved across all KPIs.
30 days
from signed agreement to a fully operational food service support team, trained on your menus, systems, and service standards.
500%
scalability to absorb holiday rushes, promotional surges, and seasonal demand without adding permanent headcount.
Rising food costs and supply chain disruptions hit your margins from every direction. Meanwhile, customers expect faster responses, accurate orders, and consistent service whether they’re calling, chatting, or posting on social media. Falling short on any of these can cost you repeat business in an industry where loyalty is hard to earn and easy to lose.
Trained food service outsourcing teams from iQor handle customer care, order management, delivery coordination, and back office operations — with 300–500% scalability for holiday and promotional surges. Backed by 30 years of CX experience and a 96% outcome achievement rate, we helped the largest U.S. restaurant business association reach 94% CSAT and 89% service levels — exceeding every target.
Peak Demand. Zero Hold Time.
On the highest-volume day of the year, thousands of customers couldn't wait. See how iQor deployed Agentic iQ through Infinity AiQ to resolve order inquiries end-to-end, cutting the cost per interaction from 89 cents to 15, with no holds or handoffs.
Trusted by Leading Brands
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Services
Deliver 24/7 Customer Support Across Every Channel With Food Service Outsourcing Services
Food service customer care demands speed, accuracy, and consistency across every touchpoint. With 70% of our business in highly complex, specialized work, iQor’s outsourcing teams are built for the pace and pressure of food service operations.
Omnichannel Customer Support
Phone, chat, social media, and email support so your customers can reach you anytime, anywhere. From product inquiries to account help, every interaction is handled by specialists trained on your brand.
Reservation Management
Efficient booking and reservation handling that keeps your operations running smoothly and your tables full — without pulling your on-site staff away from guests.
Delivery Issue Resolution
Managing cancellations, rescheduling, and compensation for delivery problems. Fast resolution protects your customer relationships when things go wrong.
Customer Feedback & Complaint Resolution
Professional handling of customer concerns that turns negative experiences into retention opportunities. Specialists trained to de-escalate, resolve, and follow up.
Social Media Management
Real-time engagement with customers across social platforms. Respond to inquiries, address complaints, and protect your brand reputation where your customers are already talking.
Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Knowledgeable
Specialists trained on your menus, your service standards, and your systems before they take a single customer interaction. Built for food service BPO, not borrowed from another vertical.
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Consistent
Your dedicated ops leader understands your peak hours, your service targets, and how your locations operate. One point of contact who owns your results and doesn’t change with the season.
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AI-Powered
Real-time reporting on order accuracy, resolution times, and customer satisfaction across every channel. Full transparency into how your operation is performing at any given moment.
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Fast
Thirty days from signed agreement to a fully operational team. When a new promotion launches or a holiday rush hits, your support capacity is already in place.
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Tell Us Your Food Service Challenge, and We’ll Show You How We’ve Solved It Before
Share your toughest operational bottleneck — peak-hour staffing, delivery complaints, multi-location consistency — and we’ll connect you with the right team and a deployment plan built for your timeline.
Case Studies & Trends
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Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
Frequently Asked Questions
