Insights iQ
Enabling Intelligent Operations.
Informing Business Strategy.
AI-POWERED INSIGHTS
Your customers are telling you how to grow your business.
Are you listening?
NEXT-GEN VOC
Are you still analyzing surveys, call sampling, focus groups, & historical data?
INSIGHTS
Do you know the Why behind the KPI?
Operational Analytics
-Onboard best-fit candidates
-Ensure confidence and mastery
-Increase speed to proficiency
-Drive stronger performance
-Achieve higher eNPS and retention
Customer Insights
-Increase CX and sales results
-Improve products
-Gauge response to sales offers
-Decrease risk and returns
-Predict customer churn
Market Intelligence
-Identify market opportunities
-Benchmark against competitors
-Optimize channels or locations
-Refine pricing or promotions
-Enable data-driven decision making
OPERATIONAL ANALYTICS
We Deliver Top Performance With Intelligent Operations
30% increase in Save Rate
via custom scripting, process changes, and tailored coaching driven by insights
Automated 12% of interactions
through automated order status engagement for elevated CX
29% improvement in AHT
by correlating dead air time with specific knowledge gaps
50% faster Speed to Proficiency
through AI role-play focused on challenging interactions
CUSTOMER INSIGHTS
Imagine Conducting 1,000 Focus Groups Every Day
Why are customers cancelling?
Predict churn for intervention before it happens
Do customers like our new product feature?
Harness real-time feedback on products and services
Why are brand-new customers calling?
Learn how customers respond to marketing or pricing changes
Which customers are most likely to buy more?
Detect behavior and sentiment aligned to buying signals
MARKET INTELLIGENCE
In an Evolving Marketplace, Be Ahead of Change
Why are sales trending?
Understand demand drivers like social sentiment
Which competitors are in market with new offers?
Find signals as customers price shop
Is my new marketing driving interest?
Understand pre-purchase sentiment, questions, and lifecycle
What market factors influence demand?
Correlate operational and market data to uncover drivers
TOP FEATURES
The iQor & Insights iQ Difference — It's About You!
iQor brings deep experience in securely delivering AI-enabled intelligence from contact center operations. Our Insights iQ clients depend on us for ease of implementation and rapid alignment of insights to operational outcomes, maximizing ROI.
Depth & Breadth of Insights
Go beyond sampling and keywords to fully understand the content, context, and intent of 100% of your customer interactions. Focus on real-time and predictive analytics to move your business toward the outcomes that matter.
A Proven Team
As leaders in analyzing calls and CX delivery for 20 years, Insights iQ comes naturally to us. Our team of 180+ data scientists and analysts analyzes over 2 billion signals every week to produce clear, actionable intelligence for our clients.
Insights iQ Is Easy
Our analysts are experts in translating technology into outcomes. They support turnkey ingestion, analysis, and reporting based on your existing call records, chat transcripts, and CRM records.
Leading Technology ... Always
Insights iQ combines proprietary AI models with leading technology platforms to deliver the highest level of security, scalability, and intelligence. You can count on access to proven innovations, delivered securely by a team of experts.
Get the Intelligence, Skip the Risk
Access cutting-edge technology, expert data analysts, and integrated operations without capital investment. Our Insights iQ service model provides high ROI by providing best-in-class analysis, technology, and operational support with low risk.
PROCESS
Custom Analytics, Simplified
Week 1 Discovery
Workshops to align objectives, requirements, systems, and security
Weeks 2-3 Design
Establish scorecards, timelines, data ingestion, and build core AI model
Weeks 3-4 Tuning & Validation
Tune models to unique client requirements, validate, and assess performance
Intelligent Operations
Insights and recommendations begin!
YOUR DATA, SECURED
Security Certifications
