Data Security

Multi-Layered Protection For You

Keep customer data secure, 100% compliant, and stop threats in their tracks.

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Invested in Protecting Your Data

Our hub-and-spoke architecture keeps all client and customer information at our secure, world-class data centers in the U.S. Not a byte of data resides at the desktop level—because there is no desktop, just a highly secure thin client that wipes accessed data after every shift. Additional security tools, such as biometric logins and permissions-based work profiles are available based on your needs.

Top Features TOP FEATURES

Simplify and Strengthen Security at the Same Time

Safeguarding data and preventing fraud is becoming more complex as the digital world evolves. Simplify it with best-in-class compliance and coaching, physical and virtual access controls, and automated monitoring.

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Take charge of quality assurance and compliance

Detect calls that step outside of compliance guidelines, monitor call and screen activity in real time, and record and store 100% of audio and screen files.

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Education and technology go hand in hand

Our communications, training and operations teams work together on ongoing security awareness campaigns for our organization to educate employees on best practices and protocols.

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Strengthen embedded security

We integrated all regulatory requirements with our CRM platform for each industry we serve​​. Our central architecture provides for unprecedented control​​​ and real-time end-point protection.

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Proactive coaching environment

Our employee self-service portal keeps agents up-to-date on information and our automated coaching platform improves compliance and quality assurance by automatically triggering coaching sessions.

test WE’RE GLOBAL

Security certifications

Maintain seamless omnichannel customer experiences with always-on, certified and routinely audited security protocols.

Onsite

Onsite assessments, PCI-DSS, Service Provider Level 1

Healthcare

HITRUST, Healthcare Information Alliance

General

SSAE16 SOC1 Type 2, IT general controls, BPO services