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AI — AI Operations
Accelerate Resolution Times and Improve Customer Outcomes With AI-Powered Agent Assistance and Productivity Solutions
Rising interaction volumes and tightening SLAs put pressure on agent performance across every channel. AI-powered teams from iQor CXBPO™ deploy in 30 days, equipped with real-time guidance and productivity tools from Day One.
When agents spend time searching for answers or navigating disconnected systems, handle times increase and customers feel the delay. Inconsistent knowledge access across teams leads to resolution errors that erode CSAT and drive repeat contacts. As interaction volumes grow, those inefficiencies compound—and the cost shows up in preventable escalations and lost revenue.
Real-time AI guidance surfaces accurate answers during live interactions so agents resolve issues on the first contact. iQor pairs AI-powered knowledge tools that surface accurate answers instantly with accent harmonization that boosts first-call resolution by 14% and CSAT by 22%. For a leading U.S. airline, iQor's AI-equipped teams delivered a 29% reduction in handle time and more than doubled the rate at which customers recommended the brand. Results like these are why iQor is the #1 partner for ~90% of multi-vendor clients.
Industry Leaders Trust iQor to Deliver Measurable Impact With AI-Powered Productivity Solutions
70%
error reduction driven by AI that gives agents real-time guidance, automated documentation, and instant access to accurate answers during every interaction.
96%
of outcomes achieved across 200+ client programs, delivered by AI-powered CX and BPO teams built to perform from Day One.
30x
improvement in customer retention powered by AI-equipped agents who identify at-risk customers and act on predictive insights during live interactions.
Trusted by Leading Brands
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Services
Power Every Stage of Your AI Workflow With AI Operations Outsourcing
Power Every Stage of Your AI Workflow With AI Operations Outsourcing
Maintaining customer service levels gets harder as interaction volumes and channel complexity grow across your operation. Across 200+ client programs, iQor's AI-powered teams deliver 96% of outcomes achieved—powered by infinityAiQ™, iQor's proprietary AI tech platform.
Customer Care
Order processing, billing support, claims handling, and escalation management delivered by agents with real-time AI guidance that surfaces accurate resolutions during live interactions.
Technical Support
Tier 1–3 help desk, warranty management, and product troubleshooting powered by AI knowledge tools that surface the right answer instantly. Predictive resolution anticipates issues based on interaction context.
Sales & Revenue Generation
Inbound and outbound sales, upsell, cross-sell, and lead qualification. For a leading home services provider, iQor's AI-equipped sales teams drove +43% sales conversion and $1M+ in annual revenue growth.
Retention & Collections
Churn prevention, win-back, loyalty support, and first- and third-party collections powered by AI predictive models that identify at-risk customers. Documented result: 2x increase in save rate for a seasonal services client.
Back Office & Transaction Processing
Data entry, document processing, forms handling, and transaction management. AI workflow automation identifies and eliminates repetitive tasks so your team handles higher volumes without adding headcount.
24/7/365 Omnichannel Operations
Voice, chat, email, SMS, and social media managed through a unified cloud-based CRM. AI tools deliver consistent resolution quality and speed regardless of which channel your customers use.
Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Knowledgeable
CX and BPO specialists trained on your brand, your compliance requirements, and your systems before they handle a single customer interaction.
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Aligned
ops leaders averaging 10+ years in the role, calibrated to your KPIs and reporting cadence from Day One.
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Visible
real-time dashboards tracking handle times, quality scores, resolution rates, and agent productivity across every team and channel in a single view.
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Fast
deployment of AI-powered CX and BPO teams in 30 days, with 500% scalability to maintain performance when volume surges.
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What Our Clients Are Saying
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Tell Us Your Biggest Productivity Challenge, and We'll Show You How We've Solved It Before
Share your toughest productivity challenge—whether it's rising handle times, inconsistent resolution quality, or scaling across channels—and we'll show you how we solve it and how fast we can deploy.
Case Studies & Trends
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Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
We Read Your Mind & Made This FAQ
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