Legal
Scale Legal Operations With CXBPO™ for Law Firms and Counsel Teams
Caseloads don’t wait for your team to catch up. Every record moving through your operation carries data security obligations that tighten every year. iQor has served the legal industry since 2006, delivering trained LPO teams that deploy in as few as 30 days.
Law Firms Trust iQor to Deliver Measurable Results
96%
goal attainment across all client KPIs.
15 years
average client tenure.
500%
scalability so your operation absorbs caseload surges without the lag and cost of emergency hiring.
Legal operations don’t slow down because your team is stretched thin. E-discovery and document review volumes grow faster than teams can absorb them, and a single misclassified case or missed filing creates real liability. The cost of keeping these functions in-house compounds quickly, especially when you’re paying for peak volume overhead whether your caseload demands it or not.
Specialized legal process outsourcing teams trained in case intake, e-discovery, document review, and back office operations — backed by 20 years of iQor legal industry expertise and deployed in as few as 30 days. Achieving 96% of outcomes across all KPIs is what keeps General Counsels, CPOs, CIOs, and law firms partnered with us for a 15-year average tenure. We helped scale one national law firm from 10 to 1,000+ FTEs across 28 lines of business — saving them $2.48M annually.
Trusted by Leading Brands
)
)
)
)
)
)
)
)
)
)
)
)
Services
Transform Back Office Performance With Legal Operations Outsourcing Services
Every function below is handled by specialists with deep legal industry experience. Our teams are trained in the compliance standards, data security protocols, and operational workflows your practice requires.
Back Office Support
Case intake, billing, document management, and legal transcription — the operational backbone behind every case your firm handles. Delivered by teams who already know legal workflows and compliance requirements.
AI Operations
Data labeling, document classification, and AI-assisted review that accelerate legal workflows. Reduce manual review time while maintaining the accuracy courts and regulators expect.
Customer Experience
Client onboarding, scheduling, and customer support that protect your firm’s reputation at every touchpoint. Every interaction handled with the professionalism your clients expect from your practice.
Lead Generation & Marketing
Targeted campaigns, client outreach, and lead qualification that drive new case volume for your practice. Your attorneys spend time on cases, not on filling the pipeline.
Awards & Recognitions
)
)
)
)
)
)
)
)
)
)
Here's What Working With Us Looks Like in Practice
Knowledgeable
Legal process specialists who already understand lead generation, demand drafting, legal transcription, and billing. The ramp-up is about integrating with your systems, not learning your industry.
)
Aligned
We map to your firm’s processes, quality standards, and compliance requirements from Day One. We work inside your operation, not alongside it.
)
AI-Powered
Real-time reporting and 100% interaction monitoring through infinityAiQ™ so you see exactly how your legal operations are performing at all times.
)
Fast
Deployment in as few as 30 days, with 300–500% scalability built in so your operation never falls behind when caseload surges hit.
)
)
Tell Us Your Legal Operations Challenge, and We’ll Show You How We’ve Solved It Before
Share your caseload, compliance, or capacity challenge, and we’ll connect you with the right legal process outsourcing solution.
Case Studies & Trends
)
)
)
)
)
)
Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
)
)
)
FAQ
Frequently Asked Questions
