)
Media Tech — High Tech
Outsourced Tech Support That Scales With Your Release Cycle
Every product launch is a customer experience event. We deploy trained, technically fluent teams in 30 days, built to scale when volume spikes and hold quality when it matters most.
Your pipeline depends on conversations that never happen.
The problem is rarely a bad product or a weak offer. It is the hours your best sellers spend dialing cold lists, leaving voicemails, and chasing contacts who were never going to buy. Every hour spent prospecting is an hour your closers could spend closing, and the gap between a full calendar and an empty one is exactly where revenue gets lost.
We close that gap. Our appointment setting services work the top of your funnel so your account executives can work the bottom of it. Specialists trained in your ICP, your industry, and your value proposition qualify prospects and book meetings that your sellers actually want to take. Thirty years of outbound experience, deployed in 30 days, measured by one thing: confirmed conversations with buyers who are ready to talk.
Built for Complex Work. Measured by Outcomes.
80%
of total call volume processed by advanced analytics.
50% faster
speed to proficiency.
25%
cost savings from Agentic iQ.
Trusted by Leading Brands
)
)
)
)
)
)
)
)
)
)
)
)
Services
How We Support High-Tech Companies Across the Full CX Lifecycle
How We Support High-Tech Companies Across the Full CX Lifecycle
From technical troubleshooting to trust and safety operations, our teams are built for the work that requires actual product knowledge and trained judgment at every tier.
Technical Support, Tiers 1–3
We handle the full range of technical support complexity, from first-contact troubleshooting and guided setup to escalation-ready Tier 2 and Tier 3 interactions that stop issues before they reach your engineering queue. Our agents are trained on your product, your systems, and your escalation criteria before they go live. The result is faster resolution, fewer repeat contacts, and a support experience that reflects the quality of the product your customers paid for.
Customer Care & Account Management
Every digital product generates a category of customer interactions that sit outside technical support: billing inquiries, account updates, order processing, renewals, and disputes. We handle the full scope of these interactions with the accuracy and consistency that high-tech clients require, across voice, chat, email, and back-office channels. Our teams manage high-volume, omnichannel customer care without the quality drift that typically follows a volume spike.
Trust & Safety and Content Moderation
Platforms built on user-generated content carry a different kind of risk. Our trust and safety teams are trained to review images, video, live streams, comments, and community content at the volume and pace your platform generates, accurately and consistently, within the policy framework your legal team has approved. We also support fraud investigations, account security reviews, and the escalation paths that keep your platform safe for the users who depend on it.
AI Operations & Back-Office Processing
Data labeling, annotation, transcription, document processing, and verification workflows are the back-office operations increasingly central to AI-driven products. Our AI operations teams handle high-volume, accuracy-sensitive work that feeds directly into your models, your quality pipelines, and your compliance requirements. We bring the same rigor to back-office processing that we apply to customer-facing interactions, because in a data-dependent product, the back office is the product.
Retention, Win-Back & Churn Prevention
Acquisition costs in high-tech are too high to lose a customer to a support failure. Our retention specialists are trained to recognize the friction signals that precede cancellation, including billing issues, unresolved technical problems, and declining engagement, and they address those signals before the subscriber decides to leave. For customers who have already churned, our win-back programs bring a meaningful share back within 90 days. This is the service that turns your support operation into a retention asset.
Awards & Recognitions
)
)
)
)
)
)
)
)
)
)
)
)
)
){kind=logo}
)
)
Here's What Working With Us Looks Like in Practice
Fast
From signed agreement to a fully operational team is 30 days. That's not 30 days to start recruiting. It's 30 days to a trained team integrated with your systems, workflows, and escalation paths. Learning iQ's AI-driven training cuts the time agents need to reach proficiency by 50%, which means your support coverage is performing at full capability by the time your next release ships.
)
Knowledgeable
Seventy percent of our work is highly complex, specialized operations that require trained judgment and genuine product knowledge. For high-tech clients, that means teams built on your specific product, your integrations, your escalation thresholds, and the customer language that signals an issue is about to escalate. Technical depth is built into how we hire, train, and coach. It's in the program design from day one.
)
Scalable
Your volume doesn't follow a predictable curve. Product launches, outage events, seasonal spikes, and feature drops can move volume by hundreds of percent in hours. We flex by up to 500% across regions without locking you into permanent headcount or degrading quality when the surge hits. The same program infrastructure that handles steady-state also handles your worst day.
)
Analytical
We process 80% of total call volume through advanced analytics, which means every interaction your customers have generates real, usable intelligence. You see what's driving contacts, where friction lives in the product experience, and which issues are trending before they become a pattern. That intelligence feeds directly into coaching, escalation routing, and the operational decisions that keep quality consistent between launches.
)
What Our Clients Are Saying
)
)
)
)
)
)
Tell Us Your Biggest Tech CX Challenge. We've Likely Solved It Before.
Whether you're managing launch-driven volume spikes, building out trust & safety coverage, or trying to scale technical support without losing quality, our team can show you exactly how we've handled it. Tell us what you're dealing with.
Case Studies & Trends
Insights
)
)
Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
)
)
)
FAQ
We Read Your Mind & Made This FAQ
Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
)