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Media & Tech — Emerging Industries
Customer Experience That Scales as Fast as You Do
Built for digital-first companies scaling faster than their support infrastructure. Fintech, gaming, social platforms, and beyond. CX teams deployed in 30 days.
What 30 Years in CX Looks Like When Applied to What's Next
90%
of multi-vendor clients rank us as their top partner.
30 years
of CX expertise — Fortune 500 discipline at AI-enabled speed.
89%
employee satisfaction, impacting quality of every customer interaction.
Fintech, social platforms, gaming studios — you move fast, scale unpredictably, and face compliance demands that don't wait.
Traditional outsourcing wasn't built for that. Ours was built around it — with the operational rigor to meet regulatory requirements from day one and the flexibility to scale when your next launch, update, or viral moment hits.
Trusted by Leading Brands
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Services
How We Support the Companies Building What Comes Next
Every service here reflects what digital-first companies actually ask for when they start outsourcing, from the platform integrity work that protects users to the support that keeps them coming back.
Customer & User Support
We manage billing questions, account access, subscription changes, refund disputes, and the full range of contacts that grow in volume and complexity as your user base scales. We handle these across voice, chat, email, SMS, and social with agents trained on your product and policies before they take a live contact.
Trust & Safety
We handle content moderation, platform integrity review, and user safety enforcement across images, video, live streaming, comments, profiles, and direct messages. We currently moderate user-generated content in English, Spanish, Portuguese, and Arabic for global platforms, with expansion into additional languages through our Egypt multilingual hub.
Onboarding & Activation
Whether you're onboarding merchants for a delivery platform, verifying users for a fintech app, or activating accounts for a betting service, we manage the intake process at scale with accuracy rates and cycle times that protect conversion without cutting corners on compliance.
Technical Help Desk
We provide Tier 1 through Tier 3 support for app functionality, payment processing, connectivity troubleshooting, and device compatibility. We resolve the issues that cause users to abandon a platform entirely if they can't get help fast.
Fraud Prevention & Risk Operations
We manage transaction monitoring, chargeback disputes, account takeover investigation, and identity verification across the channels where fraud moves fastest. For fintech, betting, and marketplace platforms, this is the work that determines whether users trust you with their money.
Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Fast
Most programs go live within 30 days. Recruiting iQ matches candidates to your business, and Learning iQ trains them through AI simulations built around your product and policies before they handle a single real contact. Onboarding starts in parallel with contract finalization, not after.
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Scalable
Product launches, viral moments, and platform outages create volume patterns a fixed headcount can't absorb. We build surge capacity into every program from the start, with the ability to flex 300-500% across regions when volume spikes without notice.
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Compliant
The operations leader assigned to your program has averaged more than 10 years in that role. They know how to run a ramp, manage a crisis, and read the data before you have to ask. That tenure is why ~96% of KPI goals are met across every program we run.
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AI-Powered
Insights iQ™ analyzes 100% of interactions in real time, surfacing friction points, behavioral patterns, and emerging issues that traditional reporting takes weeks to find. For companies where user expectations shift faster than quarterly reviews can track, that visibility changes the operating model.
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What's the biggest CX challenge your team is facing right now?
Describe what you're working through and we'll point you to the right resources.
Case Studies & Trends
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Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
Frequently Asked Questions
