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Travel, Transport & Auto — Logistics
Customer Support for Transportation & Logistics
Built for, travel, transportation and logistics companies that need CX capacity at scale without building internal teams that can't flex when disruption hits. We deploy specialized teams quickly — already trained for disruption management, freight billing, and B2B recovery.
What Transportation CX Actually Looks Like
70%
of our business is highly complex, specialized work and we staff them accordingly.
10 years
average leadership tenure and has managed disruptions, demand spikes, and AR crises before.
80%
of calls processed through advanced AI analytics — so patterns get solved, not just managed.
Transportation and logistics companies don't just face volume — they face volume at the worst possible moment.
A weather event. A supply chain breakdown. A carrier delay that cascades across hundreds of shipments. In that window, every call, chat, and email is either a retention opportunity or a reason to churn.
The pressure doesn't stop at the front line. Freight billing disputes age into AR problems. B2B receivables slow down. Back office work piles up at the exact moment your frontline teams are already stretched.
Most CX providers staff for average days. They ramp slowly. They treat a logistics account like any other account.
The clients who've stayed with us for 15 years — and who rank us #1 across ~90% of their multi-vendor programs — came to us because they needed something different.
"Strong partnership is unmatched. Stable leadership continually adapts to our needs." - Logistics Industry Leader
Trusted by Leading Brands
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Services
CX That Holds Up When Operations Don't
Disruptions don't just create support volume — they create billing disputes, cancellation risk, AR delays, and tech tickets all at once. We handle each layer of that fallout, with teams trained specifically for the demands of transportation and logistics programs.
Omnichannel Customer Support
Every shipment inquiry, delivery exception, and booking change — handled across voice, chat, email, and SMS. Trained agents resolve on the first contact, so your customers don't call back and your brand holds up when operations get complicated.
Disruption Management & Retention
Delays, cancellations, and service failures are part of the business. What matters is what happens on the call that follows. Our teams are trained for high-stakes, emotionally charged interactions — the ones that decide whether a customer renews or walks.
Back Office & Billing Support
Freight billing disputes, invoice reconciliation, AR processing, and payment handling — managed at scale. We run the back office functions that keep your revenue cycle moving, including during peak periods when internal teams are already at capacity.
Commercial Recovery & Collections
Outstanding B2B receivables slow everything down. Our commercial recovery teams manage early- and late-stage collections, promise-to-pay programs, and dispute resolution — getting cash flow back where it belongs.
Technical Help Desk
Tier 1–3 support for carrier platforms, tracking portals, and logistics technology. We resolve tech issues fast and use Insights iQ to surface the call patterns behind them — so your team addresses the root cause, not just the next ticket.
Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Knowlegeable
Ops leaders who have run transportation and logistics programs for years, not rotated in from another vertical last quarter. When you call with a problem, the person who picks up already knows your account.
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Scalable
We scale 500% when demand spikes. Weather events, peak season, carrier disruptions — we staff for your worst-case scenario before it arrives. No emergency hiring sprint on your end. No service degradation while you wait.
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Analytical
80 billion+ tokens processed monthly by iQor's Insights iQ — surfacing what's driving repeat contacts, freight billing disputes, and escalations across your program. Not a monthly report. A real-time view of what's creating friction in your operation.
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Consistent
15-year average client tenure. The leadership team that builds your program runs it for years. In an industry where one bad stretch can cost you a client relationship, that continuity is the difference between a vendor and a partner.
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What's Your Biggest Transportation CX Challenge?
Tell us where you're feeling the pressure — we'll show you exactly how we've handled it before.
Case Studies & Trends
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Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
Frequently Asked Questions
