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Recovery — Loan Invoicing Services
Outsourced Invoice Processing and Loan Servicing
The billing and loan servicing operations your finance teams spend too much time running. We take them off your plate accurately, at scale, and fully compliant.
Invoice processing and loan servicing are operationally demanding work. The volume is high, the compliance requirements are specific, and the tolerance for error is low. That's precisely the kind of work we're built for.
We handle the full cycle, from electronic bill presentment and payment to loan servicing, cash application, and regulatory-standard archiving. Our teams are PCI-DSS v4.0 certified and SOC 1 and SOC 2 Type II audited, built for organizations where accuracy and compliance are non-negotiable at any volume.
Precision at Scale, Proven Over Time
96%
of outcomes achieved across all client KPIs.
15-year
average client tenure.
10+ years
average ops leadership tenure.
Trusted by Leading Brands
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Services
How We Handle the Full Cycle
From the moment an invoice is generated to the final payment posted and archived, we manage the entire chain. Five specialized service areas, one accountable team.
Electronic Bill Presentment & Payment
We deliver invoices, statements, and past-due notices through digital channels, optimized for customer action across email, online portal, and self-service payment flows. Online payment processing via ACH and card, with IVR integration available. Every touchpoint is designed to reduce inbound billing inquiries and accelerate payment timelines.
Loan Servicing Support
We support the full loan servicing lifecycle, from income verifications and credit assessments through rebilling, repricing, and title management. Our teams handle policy administration and work directly in your systems, maintaining the accuracy and documentation standards that regulated environments demand.
Cash Application & Financial Monitoring
We post payments accurately and on time, handling cash application servicing, account reconciliation, and financial monitoring to reduce the lag between payment receipt and ledger update. Discrepancies are flagged and resolved before they cascade into downstream reporting errors.
Credit Bureau Reporting & Compliance Audits
Accurate, timely credit bureau reporting is a compliance requirement that demands the same operational rigor as any client-facing function. We manage the reporting cycle with the standards that regulators and auditors expect, and we support ongoing compliance audits with the documentation trails to back every finding. PCI-DSS v4.0 certified. SOC 1 & SOC 2 Type II audited.
Document Archiving & Records Management
Every billing record, loan document, and financial communication is stored to regulatory standards with the audit-ready documentation structures that financial services, healthcare, and regulated industries require. We manage electronic storage and archiving so your next examination doesn't become a recovery operation.
Awards & Recognitions
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Here's What Working With Us Looks Like in Practice
Compliant
Every team we deploy is trained to the specific regulatory requirements of your program: PCI-DSS v4.0, SOC 1 and SOC 2 Type II, ISO 27001:2022. Compliance is built into how teams are hired, trained, and audited from Day One before a single account is touched.
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Knowledgeable
The ops leader who onboards your program is still running it years later. Our operations leadership averages 10+ years in their roles, so institutional knowledge of your accounts, your systems, and your compliance requirements doesn't walk out the door when tenure runs out. That continuity is part of why our average client relationship runs ~15 years.
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Fast
We deploy trained, compliance-ready billing and servicing teams in 30 days. Learning iQ uses AI-based training simulations to accelerate ramp, cutting time to proficiency by up to 50%, which means you start offloading volume in weeks rather than waiting months for a team to be ready.
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Visible
You don't lose sight of your program when you hand it to us. Your team has access to performance data without having to chase it, and our ops leaders are reachable when something needs a direct conversation. We flag issues before they become patterns.
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What Our Clients Are Saying
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Where Do You Need Help?
Whether you're dealing with billing accuracy issues, compliance audit exposure, or the cost of running servicing operations in-house, tell us what's on your plate. We'll connect you with the right team.
Case Studies & Trends
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Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
We Read Your Mind & Made This FAQ
