Cable and Satellite

Where customers tune into high-quality customer support

Cable and Satellite
default OVERVIEW

Customer support that builds brand loyalty

Our communications industry solutions can help you deliver services that retain customer loyalty, harness the power of data and analytics to maximize the value of each customer, and transform operations to achieve business and service excellence. From customer care, technical support, to retention incentives, we’re here to create exceptional interactions with your brand.

default SERVICES

Launch passionate customer support teams to scale

  • Customer onboarding
  • Retention services
  • Upsell and cross-sell devices and services
  • Welcome calls, activations, order support
  • Order management
  • Inquiries and education
  • Lead and revenue generation
  • Omnichannel customer care
  • Technical support
  • Churn analysis & prevention
default BENEFITS

Onshore, nearshore and offshore CX capabilities

Servicing the communications industry for more than 30 years

Multi-channel expertise in products, programs, contracts, and support

Outsourcing partner to some of the world's largest telecom firms

iQor intelligence and analytics-based customer retention

Recognized by our clients as partner of the year with one client awarding us 14 out of 18 Partner Awards YTD​

Our performance has helped clients win JD Power and other industry awards over the years

person pointing remote at tv and working with customer support

“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday."

— SAURABH BHASKAR, GM & SVP, MEDIA & TELECOM