Medical Devices

Keep customers engaged with their health goals and critical data

doctor helping patient in the early stage retention phase
default OVERVIEW

Give your brand a healthy dose of vitamin CX

We offer comprehensive support with expertise in regulatory compliance. Our experts are skilled in customer-centric care, meaning they handle each interaction with empathy and urgency. From technical support to billing issues to white glove and welcome services, we’re here to create great experiences between your customers and your brand.

default SERVICES

Customers will love and trust your brand with world-class service

  • Welcome and overflow calls
  • Billing inquiries
  • Coverage and copay inquiries
  • Inbound/outbound customer service
  • Issue ID cards
  • Customer retention programs
  • Patient recovery: deductibles, co-pays, self-pay
  • Claim servicing
  • Third party services
  • Provider and member overpayments
default BENEFITS

Creating healthy brand connections for you and your patients and customers

20-40% cost savings on personnel and infrastructure

Up to a 45% improvement on receivables and overpayment recoveries

Hi-trust certified, HIPAA compliant, PCI compliant

Over 40 years of healthcare industry expertise

Industry knowledge of medical codes, diagnostic terminology and policy specifics

Decades of service and receivable expertise for efficient claim processing and successful resolutions

24/7 payment portal access

Streamline medical collection services and call center services, and focus your personnel on key customer issues by utilizing iQor’s services.

woman using blood testing medical device

“iQor has over 40 years of healthcare industry expertise providing solutions for payers and providers to optimize the customer experience and improve cash flow.”

— GREG HANLON, VP, OPERATIONS