Streaming Services

Omnichannel support that’s as limitless as your content

man in the streaming services industry on laptop
cababilities icon OVERVIEW

Customer care that’s always on

There for your customers from day one. With our CX private cloud technology, you can have customer support experts at the ready from anywhere in the world. Process-driven outcomes deliver the same, consistent performance excellence and our C-Level leadership team are invested partners in your success.

service inner icon SERVICES

From binge-worthy content to smile-worthy customer care

  • Onboarding
  • Cross-sell and upsell
  • Welcome calls, activations and order support
  • Customer retention and analysis
  • Order management
  • Inquiries and education
  • Omnichannel customer support
  • Hardware and software technical support
  • Lead and revenue generation
  • Back office support
default BENEEFITS

Your trusted partner to amazing customer experiences

Servicing the communications industry for more than 30 years

Multi-channel expertise in products, programs, contracts, and support

Outsourcing partner to some of the world's largest communications firms

Intelligence and analytics-based customer retention

Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

Our performance has helped clients win JD Power and other industry awards over the years

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“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday.”

— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM