OVERVIEW
Customer care that’s always on
SERVICES
From binge-worthy content to smile-worthy customer care
- Onboarding
- Welcome calls, activations and order support
- Order management
- Omnichannel customer support
- Lead and revenue generation
- Cross-sell and upsell
- Customer retention and analysis
- Inquiries and education
- Hardware and software technical support
- Back office support
BENEFITS
Your trusted partner to amazing customer experiences
Servicing the communications industry for more than 30 years
Multi-channel expertise in products, programs, contracts, and support
Outsourcing partner to some of the world's largest communications firms
Intelligence and analytics-based customer retention
Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance
Our performance has helped clients win JD Power and other industry awards over the years
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“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday.”
— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM