Technical Support

Technical
Support

Make technical support easy for your customers, no matter the complexity

Technical support hat gets it right the first time
default OVERVIEW

Technical support hat gets it right the first time

iQor provides Tier 1, Tier 2, and Tier 3 technical support across a diverse set of devices for some of the world’s leading brands. Our highly trained, certified employees focus on first call resolution and adopt your unique brand voice to deliver an exceptional customer experience. We support a wide range of products and services by empowering our employees with proficiency tools like guided troubleshooting and chatbots that supercharge solutions.

default KEY BENEFITS

Friendly tech support to keep your customers connected

11% increase in average customer satisfaction (CSAT) score for a major telecom carrier

11% increase in first call resolution (FCR) rate for a leading wireless carrier

Decreased average handle times (AHT) to less than 10 minutes for a major telecom carrier

Post-program launch, increased 108% in resolved tech support tickets for a medical device startup

Key Benefits
default OFFERINGS

Solve technical issues and create amazing customer experiences

Explore Features
 More than 20 years experience in hardware and software support

More than 20 years experience in hardware and software support

 Certified, tech-savvy customer support experts for all levels of complexity

Certified, tech-savvy customer support experts for all levels of complexity

 Hands-on employee training on devices across various operating systems and software

Hands-on employee training on devices across various operating systems and software

 Responsive and flexible staffing management for new product launches

Responsive and flexible staffing management for new product launches

 We dig through interaction analytics to drive value, increase revenue, save costs

We dig through interaction analytics to drive value, increase revenue, save costs

 We offer process improvements, script enhancement, and targeted campaigns

We offer process improvements, script enhancement, and targeted campaigns

 Real-time business intelligence reporting and dashboard for a clear view into your business

Real-time business intelligence reporting and dashboard for a clear view into your business

default SERVICES

Learn more about our Technical Support services

Software and Hardware Support

Software and Hardware Support

Responsive technicians that ensure every minor, advanced or severe issue is resolved quickly the first time

Learn More
Remote Support and Diagnostics

Remote Support and Diagnostics

Remote support and diagnostics speed up resolution times and save customers the hassle of exchanging or returning devices

Learn More
Device and Product Upgrades

Device and Product Upgrades

Technical support that leads to increased revenue opportunities and longer customer relationships with device upgrades

Learn More
Integrated Knowledge Management

Integrated Knowledge Management

Integrate with your knowledge management platform of choice and provide updated content for all your tech-savvy customers

Learn More