Tell us your challenge.
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CX BPO
Grow Revenue, Retain Customers, and Optimize Operations With CXBPO™
Customer expectations keep rising, and the margin for error keeps shrinking. iQor deploys specialized teams in 30 days — trained in your industry, embedded in your workflows, and measured against your KPIs from Day One.
Running customer-facing and back office teams in-house means absorbing the full cost of hiring, training, and retention, whether your business is at peak volume or not. When volume surges, understaffing forces tradeoffs between response times and quality, and your customers absorb the impact. Compliance overhead grows with every new regulation, adding cost and risk to operations that are already stretched. That's budget and leadership bandwidth spent maintaining the operation instead of driving improvement.
Trained specialists know your workflows, compliance requirements, and brand standards before they handle a single interaction. No ramp time dragging down performance during transitions or growth. iQor provides dedicated ops leaders who average 10+ years in their roles, so you don't have to re-explain your business every year. The result: achieving 96% of outcomes across all client KPIs and the #1 partner status for 90% of multi-vendor clients.
15 years
average client tenure. That's what happens when the people running your program are as invested in your outcomes as you are.
96%
of outcomes achieved across all client KPIs, driven by AI-enhanced quality monitoring and real-time coaching.
500%
scalability, so your operations absorb seasonal demand, product launches, and market shifts without sacrificing quality or adding permanent headcount.
Trusted by Leading Brands
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Services
Build Stronger Customer Relationships and Smarter Operations With CXBPO™
Build Stronger Customer Relationships and Smarter Operations With CXBPO™
Rising costs and stretched teams put pressure on every part of your operation, from customer care to collections to back office functions. With 70% of our business in highly complex, specialized operations, iQor builds CX and business process outsourcing teams around the standard your brand already sets.
Experts Across Every Stage of the Customer Lifecycle
iQor delivers specialized CX and business process outsourcing teams across six service areas, all unified by three core missions: Grow your customer base, Optimize every interaction through AI-powered technology + human experts, and Transform outcomes at every stage of the customer lifecycle. Each team is trained to your brand standards, deployed in 30 days, and measured against your KPIs from day one.
Educate
Educate
Turn awareness into intent before the sale.
Lead generation that identifies and qualifies high-intent buyers at scale
Appointment setting that connects sales teams with ready-to-convert prospects
Product education campaigns that accelerate purchase decisions and reduce early churn
Acquire
Acquire
Convert prospects into customers through consultative, compliance-ready sales programs.
Campaign execution across inbound and outbound channels with real-time optimization
Consultative selling by specialists trained in your product, pricing, and competitive landscape
Upsell and cross-sell programs that expand customer value from the first transaction
Onboard
Onboard
Set new customers up for long-term success with accurate, fast, and compliant onboarding.
Reviews and verifications that reduce fraud risk and meet regulatory requirements
Order processing with accuracy and turnaround SLAs built into every workflow
Account management that establishes the right relationship from day one
Engage
Engage
Deliver consistent, high-quality support across every channel your customers use.
24/7 omnichannel customer support across voice, chat, email, SMS, and social
Technical help desk staffed by specialists trained to resolve complex issues on first contact
Trust and safety operations that protect your platform, brand, and customers at scale
Resolve
Resolve
Protect customer relationships and business outcomes when things go wrong.
Dispute resolution handled by trained specialists who de-escalate and retain
Escalations and risk operations that identify patterns, reduce exposure, and protect revenue
Retention and win-back programs that recover at-risk and churned customers
Recover
Recover
Recapture revenue and restore financial relationships with compliant, empathetic programs.
Early and late-stage collections programs optimized for recovery rate and customer experience
Loan and invoicing services that streamline billing and reduce days outstanding
Fraud prevention that detects risk early and limits financial exposure across accounts
Awards & Recognitions
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Here's What Working With Us Looks Like In Practice
Knowledgeable
Specialists trained on your brand, your products, and your compliance requirements before Day One, not shared agents rotating across accounts. Built for your program specifically.
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Consistent
A dedicated ops leader who knows your KPIs, your escalation paths, and your business workflows. One point of ownership with 10+ years of average tenure.
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Visible
Real-time dashboards covering resolution rates, quality scores, collections recovery, sales conversions, and SLA performance in a single view.
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Fast
Trained teams deployed in 30 days. When volume surges during peak season or a product launch, 300–500% burst capacity keeps your operation covered.
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Case Studies & Trends
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What Our Clients Are Saying
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Tell Us Your Operational Challenge, and We'll Show You How We've Solved It Before
Share your toughest CX or business process bottleneck — whether it's scaling customer support, building an outbound sales team, or filling compliance gaps in your back-office operations — and we'll match you with a solution and a deployment plan.
Every stage powered by AI — from first hire to higher performance.
Start with insights. Build toward outcomes. Scale what works.
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FAQ
We Read Your Mind & Made This FAQ
