Home

iQor Acquires Jabil After Market Services


April 1, 2014 – iQor is pleased to announce the acquisition of the Aftermarket Services division of Jabil Circuit, Inc. has been completed. This acquisition makes iQor the first global company with the capabilities to serve clients at the intersection of customer relationship management and product support solutions. 

Click to read complete Press Release

Driving Value with Applied Analytics

The Customer Genome Project

Listen to a webinar by Bryce Engelbrecht, iQor VP and QeyMetrics General Manager, on the tools needed to access, decode and leverage customer DNA to create the best possible customer experience.

Listen to this replay and learn:
• What is Big Data and how it will revolutionize contact centers
• Why contact center leaders have the opportunity to be Big Data champions  
• 3 key steps to take advantage of Big Data in the contact center

Unlock Your Data with QeyMetricsTM 

QeyMetrics Business Intelligence software transforms static data into dynamic visuals for fast, simple, data-driven decisions.  Offering an unlimited number of metrics to an unlimited number of users, QeyMetrics is the most cost-effective performance reporting and BI software solution available to business users today. 


Get your key to improved business intelligence and performance management today.









iQor

iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries.  We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.  Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.

iQor's Service Solutions

We use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients’ brands. iQor’s four service solutions specialize in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. 

Value-Added Customer Care

Accounts Receivable Management

IT-Enabled Back Office Processing

Call Center Analytics and Contact Center Services

Aftermarket Services

What Makes iQor Different?

We create happy, more loyal customers.  We solve business problems.  We turn noise into insights—actionable intelligence that makes a difference.  We help clients see the big picture, but treat each customer individually.  We think locally, but operate globally.

We place a high value on the time each customer spends with us.  We use data and intelligence to better serve the customer—to be faster, more knowledgeable, more responsive.

From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients.