Banking

Transform your CX with secure, compliant, high-performing customer support

person in banking industry making payment with mobile phone
default OVERVIEW

Securely support your customers for years to come

iQor has partnered with the world's leading financial institutions to deliver financial customer support and financial BPO services. Our focus is, and always has been, delivering at the highest level of performance with full regulatory compliance. In financial services, the security of high value customer data is paramount. At iQor, we replaced traditional PCs and phones with thin clients and softphones.

default SERVICES

Tailored solutions that are as good as gold

  • Back office support
  • Omnichannel customer care
  • Onboarding
  • Welcome/wellness
  • General inquiries
  • Customer retention
  • Technical support
  • Invoicing services
  • Churn analysis and prevention
  • Commercial collections
default BENEFITS

We’re built to create happy, long-lasting customers

Early- and late-stage outbound and inbound collections at all delinquency levels

Proprietary speech analytics solution, training, automated coaching workflows improve compliance and more

Services can include 24/7 availability with both digital and traditional methods

Training development and ongoing script improvements

Industry-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

Proactively identify those likely to defect to keep your most valuable customers

smiling woman receiving good customer care from customer support

"In a highly regulated environment that is constantly changing (and rapidly), our clients love iQor because we deliver quickly, efficiently, and compliantly - all while enhancing the customer experience and driving performance."

— JOHN HENSON, VP, OPERATIONS