Hello!

  We are iQor

We are iQor

For our clients, customers, employees, and communities where we work and live, iQor creates meaningful connections by employing people with heart and technology with purpose.

World-Class Sites

We are known for being great neighbors and focused on improving the lives of those around us in the communities we operate in around the globe.

FleCX Virtual Platform

Our CX performance platform supports real people doing their best work for you in the office or from the comfort of their home.

OUR MISSION OUR MISSION

To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.

our mission
vision
vision
OUR VISION OUR VISION

iQor is purpose built to create smiles

We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.

WE’RE GLOBAL WE’RE GLOBAL

Scale and adapt at the speed of your business

35,000

Amazing Employees

9

Countries

50+

Contact Centers

Canada

United States

Mexico

Panama

Trinidad

Poland

Hong Kong

India

Philippines

EXECUTIVE TEAM

World Class Leadeship

We are guided by a strong, diverse group of professionals who are invested in our customers, employees and owners. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.

leader

Gary Praznik

President & CEO

leader

David Kaminsky

Chief Financial & Administrative Officer

leader

Martin Lehtio

Chief Operating Officer

leader

Runa Rosenfield

General Counsel

leader

Richard Eychner

Strategic Advisor

leader

James McClenahan

Chief Sales Officer

leader

Prabhjot Singh

Chief Digital Officer

PARTNERSHIP DNA PARTNERSHIP DNA

Our partners make an investment in us.

  • Culture

    Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into the lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.

    Learn More
  • Accountability

    Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each member of our senior leadership team has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on; together as one team.

    Learn More
  • Curiosity

    A large number of our employees were born with a phone, app or in the cloud. Times have changed and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discovery of new ways to enhance the customer journey and delivering on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.

    Learn More

Believe in our culture

Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into the lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.

Learn More

Believe in our accountability

Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each member of our senior leadership team has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on; together as one team.

Learn More

Believe in our curiosity

A large number of our employees were born with a phone, app or in the cloud. Times have changed and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discovery of new ways to enhance the customer journey and delivering on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.

Learn More