Hello!
We are iQor
For our clients, customers, employees, and communities where we work and live, iQor creates meaningful connections by employing people with heart and technology with purpose.
World-Class Sites
We are known for being great neighbors and focused on improving the lives of those around us in the communities we operate in around the globe.
OUR MISSION
Our mission is to deliver secure, scalable, and transformative customer experience solutions that drive business growth, customer loyalty, and efficient operations.
OUR VISION
Our vision is to create successful business outcomes through the expertise of our people, the execution of our process, and the continuous evolution and delivery of cutting-edge technology.
WE’RE GLOBAL
Scale and adapt at the speed of your business
40,000
Amazing Employees
10
Countries
40+
Contact Centers
Canada
United States
Mexico
Panama
Colombia
Trinidad
Poland
Hong Kong
India
Philippines
EXECUTIVE TEAM
World Class Leadership
We are guided by a strong, diverse group of professionals who are invested in our customers, employees and owners. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.
Chris Crowley
President & CEO
Martin Lehtio
Chief Operating Officer
Art DiBari
Chief Administrative Officer
Lloyd Cochran
Chief Financial Officer
Fleurette Navarro
EVP, Regional President – Philippines
Jason Grier
Chief Commercial Officer
Runa Rosenfield
EVP, General Counsel, Corporate Secretary
Richard Eychner
Chief Culture Officer
Prabhjot Singh
Chief Digital Officer
PARTNERSHIP DNA
Our partners make an investment in us.
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Culture
Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.
Learn More -
Accountability
Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each member of our senior leadership team has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on; together as one team.
Learn More -
Curiosity
A large number of our employees were born with a phone, app or in the cloud. Times have changed and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discovery of new ways to enhance the customer journey and delivering on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.
Learn More
Believe in our culture
Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.
Learn MoreBelieve in our accountability
Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each member of our senior leadership team has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on; together as one team.
Learn MoreBelieve in our curiosity
A large number of our employees were born with a phone, app or in the cloud. Times have changed and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discovery of new ways to enhance the customer journey and delivering on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.
Learn More