Public Sector

Positive customer experiences that build trust between you and your constituents

public sector building
default OVERVIEW

Omnichannel solutions that bring the customer experience to the forefront

Whether you're a federal, state or local entity, iQor delivers compliant, expert customer support at scale. Our omnichannel, digital and accounts receivables solutions are used to build stronger connections, recover revenue and build business relationships with your local citizens and shareholders. We’re here to respond to emergencies, guide customers through repayment options and generate high-quality, positive customer experiences to drive customer satisfaction and trust.

default SERVICES

Be a trusted partner to your citizens now and into the future

  • Back office support
  • Omnichannel customer support
  • Skip tracing and location services
  • Customer retention and analysis
  • Default prevention
  • Commercial Recovery Solutions
  • Welcome/wellness
  • Invoicing Services
default BENEFITS

Performance excellence you can rely on for years to come

Contract compliance experts audit and monitor adherence to applicable regulations and statues

Our CX private cloud technology allows us launch first-day-ready agents at the speed of your business

As a consultant, we constantly share innovative ways to improve the customer experience

Tenured leadership in every center across the globe

Ready when you are: agents are ready day 1, are selected from a large pool of pre-vetted candidates with the background and skills you need

Our scalable and secure work-at-home solutions help you meet goals and plan for business continuity

higher ed worker reviewing data

“iQor provides exceptional service to our government clients by providing leading recovery rates with an equal focus on compliance and quality customer contacts.”

— JULIE HUNTLEY, DIRECTOR, OPERATIONS