Customer Retention

Customer Retention

Data-driven engagement that preserves relationships and recovers revenue

Recover more revenue while providing the empathetic support your customers deserve
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Recover more revenue while providing the empathetic support your customers deserve

Our customer retention employees are passionate about helping people with the delicate challenge of repayment. Respond to consumer requests quickly, fairly, and empathetically while adhering to privacy and security rules. Our CX private cloud technology has embedded compliance and security measures so customers and employees can safely and successfully work towards mutually beneficial solutions.

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Results that get relationships back on track

Earned 80% market share and running net promoter scores for a major credit card company

Cut days outstanding on premiums by 43-66% for multiple Medicare insurance providers

Increased customer retention rates by 60% for a major credit issuer

Delivered 12-to-1 ROI for premium collections for multiple Medicare insurance providers

Key Benefits
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End-to-end cash flow optimization services

Explore Features
 Letter demand generation for outstanding premiums & agent overpayments

Letter demand generation for outstanding premiums & agent overpayments

 Automated calls for direct notice of cancelations (DNOC) with the option to speak to an agent

Automated calls for direct notice of cancelations (DNOC) with the option to speak to an agent

 Payment center to receive inbound payments

Payment center to receive inbound payments

 Recover past due premiums, deductibles, claim/provider overpayments, agent debit balances

Recover past due premiums, deductibles, claim/provider overpayments, agent debit balances

 Recover damages from third-parties (subrogation)

Recover damages from third-parties (subrogation)

 Our Consumer Advocacy Team​ responds to customer inquiries, escalations and requests

Our Consumer Advocacy Team​ responds to customer inquiries, escalations and requests

 The Licensing and Monitoring Team supports third-party collections activities

The Licensing and Monitoring Team supports third-party collections activities

 We monitor thousands of calls with our proprietary speech analytics platform

We monitor thousands of calls with our proprietary speech analytics platform

 Our agents receive ongoing coaching, feedback, and support

Our agents receive ongoing coaching, feedback, and support

 Our Rules & Letters Teams work with clients directly for ease-of-use for our dialer systems

Our Rules & Letters Teams work with clients directly for ease-of-use for our dialer systems

 The Audit Team ensures compliance by evaluating our preventative and detective controls

The Audit Team ensures compliance by evaluating our preventative and detective controls

 Quality assurance team ​and proprietary interaction analytics monitor compliance

Quality assurance team ​and proprietary interaction analytics monitor compliance

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Learn more about our Customer Retention services

Welcome & Wellness

Welcome & Wellness

Analytics-driven, multi-channel outreach programs to help clients boost customer satisfaction and loyalty

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Churn Analysis & Prevention

Churn Analysis & Prevention

Proactively analyze customer behavior to develop measurable loyalty, retention and sales strategies

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Early Stage Collections

Early Stage Collections

Improve roll rates with our proprietary technology platforms, advanced analytics and dialer capabilities

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Invoice  Services

Invoice Services

Electronic Bill Presentment and Payment (EBPP), printing and mailing of statements, notices and communications

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Commercial

Commercial

Best-in-class solutions that improve day sales outstanding (DSO) and accelerate cash flow plus fosters stronger customer relationships

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