Credit Cards

Transform your CX with secure, compliant, high-performing customer support

man online with credit card services
default OVERVIEW

Securely support your customers for years to come

The credit card industry is now more competitive than ever with different loyalty and rewards programs as well as credit card issuers. Let’s keep your brand top of mind for your customers with secure, compliant and best of all amazing experiences at every interaction, all the time. With over 25 years of experience in the financial services industry, we know how to deliver the highest performance while driving efficiencies and maintaining top-notch security protocols.

default SERVICES

Seamless services that are as easy as insert, swipe or tap

  • Back office support
  • Omnichannel care
  • Onboarding
  • Welcome/wellness
  • Customer retention
  • General inquiries
  • Churn analysis and prevention
  • Commercial collections
default BENEFITS

Purpose-built for delivering amazing customer experiences

Achieved 80% first call resolution (FCR) for a major credit card issuer

Ramped and maintained over 800 customer experience experts with only 4% attrition

Drove a 95% quality score and higher CSAT scores for another major credit card issuer

Drove NPS scores that match customer care calls, earning us 80% market share for client

Services can include 24/7 availability with both digital and traditional methods

CFPB, FISMA, SSAE 16 compliant

man online with credit card services customer support

"iQor’s best-in-class security and top-notch customer care solutions that have driven our long-standing tenure in the Credit Card industry. Using a variety of omnichannel services, our clients’ customers know they interact with us however and whenever they need. And with security standards as stringent as a financial institution, clients trust that we know how to keep customer data secure and consistently meet regulatory compliance and client quality standards. For credit card clients that require a collections outreach strategy, we provide a blend of digital options to reduce overall costs while delivering superior performance in recovering the debt."

— JEFF SWEDBERG, GM & SVP, COMMERCIAL SERVICES