Insurance

Build long-lasting customer relationships and put customers at the center of the experience

insurance industry professional taking notes
default OVERVIEW

Optimize every interaction

We’ve been transforming CX and accounts receivables management (ARM) for the insurance industry since the 1920s. Our experienced teams are helping some of the world’s largest insurance companies develop holistic solutions that enhance the customer experience with key insights and innovations. Our wide variety of services, plans and agreements, industry knowledge, extensive network of customer service personnel, and proven service and recovery programs allows us to optimize every interaction.

default SERVICES

Support your customers in every way they need

  • Welcome and overflow calls
  • General inquiries
  • Address updates
  • Claim support
  • Omnichannel support
  • Insurance agent support
  • Billing inquiries and payment contact center
  • Outbound Payment Reminders
  • Customer retention
  • LTD & STD overpayments
  • Annuity/Life/Pension overpayments
  • Agent commission overpayments
  • Subrogation
  • Payment plan management
  • Workers’ Compensation audits
  • Premium recovery - commercial and personal lines
default BENEFITS

Engage more customers with CX-driven technology and customized customer strategies

20-40% cost savings on personnel and infrastructure

Up to a 45% improvement on receivables and overpayment recoveries

A well-established record of substantial quality and business process improvements on high volume transaction activities

We can resolve disputes, assess intent to pay and walk your customers through the life cycle 
or terms of a policy.

Our dialer can intelligently handle large call volumes at a significantly lower cost

Increase revenue with up-sell/cross-sell opportunities

man taking notes to offer insurance agent support

"iQor has deep-domain industry expertise in all segments of the insurance business including property casualty, life, and health insurance. Our experience goes back to 1920 with our first insurance customer."

— GREG HANLON, VP, OPERATIONS