Customer Care

Customer
Care

Service customers across any channel, day or night

Unified customer experiences across any channel
OVERVIEW

Unified customer experiences across any channel

Our CX teams can leverage a variety of omnichannel tools to track, filter, engage and improve the customer experience from one channel to the next. We love being accessible to your customers when and where they want. Seamless and easy, the way CX should be.

KEY BENEFITS

Results that create customers for life

Increased first call resolution (FCR) to 80% for a major credit card issuer

Reduced up to 18% average handle time (AHT) on voice calls for a major retailer

Increased customer satisfaction (CSAT) by 27% for a major financial services client

Drove 90% customer satisfaction (CSAT) scores in chat for a major retailer

Key Benefits
overview icon OFFERINGS

Optimize for brand loyalty with personalized and reliable experiences

Explore Features
 Consistent, reliable, and personalized customer experiences

Consistent, reliable, and personalized customer experiences

 Smart CX technologies for easy integration and team proficiency from the start

Smart CX technologies for easy integration and team proficiency from the start

 Know which channel each customer favors, and tailor outreach to their preferred channel

Know which channel each customer favors, and tailor outreach to their preferred channel

overview icon SERVICES

Learn more about our Customer Care services

General to Complex Inquiries

General to Complex Inquiries

Boost customer satisfaction, loyalty and revenue with custom-tailored welcome programs that target high-value customers

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Customer Onboarding

Customer Onboarding

From billing issues to service plan changes to troubleshooting — we’re here to help no matter how big or small the question

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Social Media Moderation

Social Media Moderation

Accelerate first response times by monitoring and interacting with customers where they communicate the most

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Warranty Management

Warranty Management

Seamless platform integrations help your customers repair and get back their devices quickly and easily track status

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Account Reconciliation

Account Reconciliation

Our experienced team loves reducing cycle times and improving data accuracy so that you can do what you do best

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