Consumer Electronics

From customer care to technical support, keep your customers happily connected to their devices and your brand

Consumer Electronics
default OVERVIEW

You create innovative connected devices, we create powerfully connected customer relationships

IoT-enabled devices have changed the way consumers interact with and experience your brand. Our omnichannel customer care and technical support solutions allow customers to interact with you when they need and get answers fast. We support our teams with all the up-to-date information on your hardware and software, answer-finding AI chatbots, video-enabled troubleshooting and live demo labs so agents get to know the ins and outs of your device.

default SERVICES

We connect with your customers so they stay connected to your brand

  • Revenue generation
  • Cross-sell and upsell
  • Order management
  • Inquiries and education
  • Lead and revenue generation
  • Welcome/wellness
  • Back office support
  • Onboarding
  • General inquiries
  • Technical support
  • Omnichannel customer support
  • Churn analysis and prevention
default BENEFITS

We’re wired to transform your customer experience

Certified agents deliver tier 1-3 hardware and software services

Multi-channel expertise in products, programs, contracts, and support

Outsourcing partner to some of the world's largest telecom firms

Training development and ongoing script improvements

Intelligence and analytics-based customer retention

Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

Section Background

"Our client partnerships within the consumer electronics industry goes beyond delivering general customer care. From developing training materials, call guides and FAQs for our certified agents, iQor goes leaps and bounds to ensure customers are up and running with their devices as quickly as possible."

— TERRI ROBERTSON, VP, OPERATIONS