Revenue Generation

Revenue Generation

Growth strategies—from acquisition to conversion—to drive sales and build customer loyalty

Improve sales results and build lasting customer relationships
overview icon OVERVIEW

Improve sales results and build lasting customer relationships

Acquire new customers, build brand loyalty, and generate more revenue with a combination of predictive and speech analytics —alongside sales-trained customer care experts to reach, retain and win back customers. We offer multichannel outreach campaigns, back office support, personalized lead generation strategies and more to help you create satisfied and loyal customers for years to come.

overview icon KEY BENEFITS

Friendly customer support that your bottom-line can count on

Saved 34% of customers from canceling their service for one leading telecom carrier

32% increase in automated payment enrollments for a major financial services client

Increased auto pay enrollments by 20% for a medical insurance provider

Improved retention rates from 12% to 90% in just a month for a leading home warranty client

650 hours saved per employee per year by implementing robotic process automation (RPA)

Increased upsell value per hour by 33% for a leading catalog brand

Key Benefits
overview icon OFFERINGS

Reach more customers with friendly sales experts and data-backed solutions

Explore Features
 Maximize revenue per contact with strategic upsell and cross-sell across all channels

Maximize revenue per contact with strategic upsell and cross-sell across all channels

 Our CX data scientists use interaction analytics to drive value, increase revenue, save costs

Our CX data scientists use interaction analytics to drive value, increase revenue, save costs

 We apply process improvements, script enhancement and targeted campaigns

We apply process improvements, script enhancement and targeted campaigns

 Seamless integration into your customer management and telephony systems

Seamless integration into your customer management and telephony systems

 We teach proven sales and empathy skills in combination with your unique training

We teach proven sales and empathy skills in combination with your unique training

 Our team is made up of customer-centric and sales-minded brand experts

Our team is made up of customer-centric and sales-minded brand experts

 Responsive and flexible staffing management for event and seasonal support

Responsive and flexible staffing management for event and seasonal support

 Real-time business intelligence reporting and dashboard for a clear view into your business

Real-time business intelligence reporting and dashboard for a clear view into your business

overview icon SERVICES

Learn more about our Revenue Generation services

Lead & Revenue Generation

Lead & Revenue Generation

Using a combination of selling, marketing, technology, and automation tools to bring in revenue throughout the customer journey.

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Catalog & Direct Mail

Catalog & Direct Mail

Continue sales momentum through the holiday season, promotional events, and year-round environment.

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Upsell & Cross-Sell

Upsell & Cross-Sell

Use upselling and cross-selling to help grow sales, improve customer satisfaction and increase customer loyalty.

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Order Management

Order Management

Let us take on the handling of invoices, credit notes, and other accounts payables, as well as the manual processing of purchased invoices from receipt to payment.

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Inquiries & Product Education

Inquiries & Product Education

Whether it is independent dealers, store locations, a network of franchises, or a dispersed group of employees, we’re here to support your entire network.

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Back Office Support

Back Office Support

We will take on all the time-consuming dredge work of financial analysis, cash posting, reconciliations and more so you can make room for growth.

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