iQor’s People Ecosystem: Fast, Smart, and Scalable Talent Enablement
WHO WE ARE

Smart CXBPO. Real Results.

At iQor CXBPO™, our infinityAiQ™ platform transforms customer experiences through AI and human insight across the entire customer lifecycle.

OUR MISSION

To deliver secure, scalable, and transformative customer experience solutions that drive business growth, customer loyalty, and efficient operations.

OUR VISION

To create successful business outcomes through the expertise of our people, the execution of our process, and the continuous evolution and delivery of cutting-edge technology.

Discover these iQor resources OUR VALUES

The iQor Way

  • Integrity

    People know they can count on us. We’re honest and reliable—we do what we say we’re going to do, even in difficult situations.

    Let's Connect

  • Qustomer Dedication

    We provide unparalleled customer experiences. Our good judgment, strong instincts, and relentlessly high standards help us deliver the best possible services, products, and processes to everyone we meet.

    Let's Connect

  • Open Communication

    We’re respectful in our communications—we have the courage to say what we think and question actions that are inconsistent with our values. We're the first to admit when we've made a mistake and we are never afraid to apologize.

    Let's Connect

  • Respect

    Our greatest successes come from combining our strengths and working together. Above all, we value and respect each of the diverse individuals who bring different experiences, skills, and ideas to our shared table.

    Let's Connect

  • Innovation

    We're naturally curious—especially when it comes to improving on our own practices. We strive to find new ways to make iQor processes, people, and products better than they were before.

    Let's Connect

  • Accountability

    We take responsibility for our actions and attitudes. We are mindful of how we impact the larger company and affect others during our daily interactions.

    Let's Connect

  • Need to Give Back

    We strive to change the world by improving the quality of life for those closest to us. Through our #iQorQares nonprofit, we are able to give back to our workforce, their families, and our local communities. Serving others is important to who we are as individuals and lives at the heart of our culture.

    Let's Connect

Integrity

People know they can count on us. We’re honest and reliable—we do what we say we’re going to do, even in difficult situations.

Let's Connect

Qustomer Dedication

We provide unparalleled customer experiences. Our good judgment, strong instincts, and relentlessly high standards help us deliver the best possible services, products, and processes to everyone we meet.

Let's Connect

Open Communication

We’re respectful in our communications—we have the courage to say what we think and question actions that are inconsistent with our values. We're the first to admit when we've made a mistake and we are never afraid to apologize.

Let's Connect

Respect

Our greatest successes come from combining our strengths and working together. Above all, we value and respect each of the diverse individuals who bring different experiences, skills, and ideas to our shared table.

Let's Connect

Innovation

We're naturally curious—especially when it comes to improving on our own practices. We strive to find new ways to make iQor processes, people, and products better than they were before.

Let's Connect

Accountability

We take responsibility for our actions and attitudes. We are mindful of how we impact the larger company and affect others during our daily interactions.

Let's Connect

Need to Give Back

We strive to change the world by improving the quality of life for those closest to us. Through our #iQorQares nonprofit, we are able to give back to our workforce, their families, and our local communities. Serving others is important to who we are as individuals and lives at the heart of our culture.

Let's Connect
WE’RE GLOBAL WE’RE GLOBAL

Scaling for CXBPO demand

iQor delivers intelligent CX solutions powered by 30 years of expertise and AI innovation. We drive loyalty and business success through scalable, omnichannel support. As a Great Place to Work® and CX disruptor, we lead with a people-first, tech-enabled approach.

40K

Employees

11

Countries

40

Sites

88.8%

Employee Satisfaction

300-500%

Burst Capability

Canada

United States

Mexico

Panama

Colombia

Trinidad

Poland

Egypt

Hong Kong

India
Philippines

GPTW Badge

empowering
DIVERSITY & INCLUSION Belonging & Inclusion

Our connected culture

With 40,000 employees worldwide, iQor thrives on a dynamic and globally minded workforce. We believe that a strong culture is built on a variety of experiences, perspectives, and ways of thinking—equipping our team to succeed in an ever-evolving marketplace. #iQorianLife

GIVING BACK GIVING BACK

Dedicated to our communities

Since its founding in 2013, the #iQorQares Program has united employees around a shared mission to serve and uplift the communities where we live and work. Today, as a 501(c)(3) nonprofit, iQor Qares continues to support our employees in their times of need.

Committed to our Need to Give Back, we empower iQorians to volunteer their time, donate resources, and advocate for causes that enrich our workforce, their families, and our neighbors. We have developed partnerships with local nonprofits and our sites host food drives, health clinics, mentorship programs, environmental cleanups, and more to drive real, lasting change.

We are stronger together. Explore how #iQorQares connects iQorians to make a difference worldwide.

iQorQares.com
our peapole