Our Culture

RELENTLESS FOCUS ON PEOPLE, PROCESS AND PRODUCT.

We Celebrate Who We Are

Having a set of clear principles and guideposts lets employees know where they stand and customers know our values and the quality of service they will receive. The iQor Pledge defines a consistent set of expectations for how we operate and interact.

35,000

EMPLOYEES

18

COUNTRIES

66

FACILITIES

96M

INTERACTIONS PER YEAR

20.2M

REPAIRS PER YEAR

World Class Leadership

We are guided by a strong, diverse group of professionals with a combined experience of more than 200 years. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.

Hartmut Liebel
President & CEO
Hartmut Liebel
President & CEO

Hartmut Liebel is President & CEO of iQor, a global provider of intelligent customer interaction and outsourcing solutions. Prior to joining iQor, Hartmut served as Chief Executive Officer of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL).. Prior to joining Jabil in 2002, Mr. Liebel served as Director of Business Development at Artesyn Technologies (since acquired by Emerson Electric), a power conversion and communication subsystems manufacturer. He has also held management positions at W.R. Grace, Bank of America and Merrill Lynch. Mr. Liebel earned an MBA from the University of Notre Dame and holds the Charter Financial Analyst (CFA) designation.

Mason Argiropoulos
Chief HR Officer
Mason Argiropoulos
Chief HR Officer

Mason leads a worldwide Human Resources team comprised of integrated business partner networks that support Customer Interaction and Product Support operations. He also directs iQor’s global shared services functions, including Compensation, Benefits, Payroll, Recruiting and Training. Having joined iQor in 2005, Mason has held leadership positions in the Sales and Analytics functions, and was first appointed to lead the HR department in 2009. Since that time, he has been the architect behind several innovations, including a fully-flexible benefits program and the company’s performance-based agent bonus plan and review process. Prior to iQor, Mason held several progressive management roles in Risk Operations and Supply Chain Management at Capital One. Mason holds a Bachelor of Science degree from Cornell University.

Autumn Braswell
COO, Enterprise Solutions, LinQ
Autumn Braswell
Chief Operating Officer, Enterprise Solutions Organization, iQor LinQ

Autumn Braswell, Chief Operating Officer (COO) of Enterprise Solutions Organization and LinQ, has over 15 years of experience in the product support services and manufacturing industry. From 2009-2012 she led strategic growth for the Product Support Services division tasked with several important objectives for the division's profitability and growth. In 2012 Braswell moved over to lead strategic development for diversified manufacturing, then moved into the Medical Division after their acquisition of Nypro in 2013. After iQor's acquisition of Jabil's Product Support Services in 2014, Braswell became the COO of Enterprise Solutions Organization and LinQ. She obtained her Bachelor's of Business Administration and Marketing from the University of Kentucky, and completed her MBA in 2005.

Gary Cole
EVP, Chief Sales Officer
Gary Cole
EVP, Chief Sales Officer

Gary Cole is Executive Vice President and Chief Sales Officer at iQor. Gary has over 20 years of enterprise sales, operations and management experience and leads the global sales and account management teams across iQor. He has extensive expertise in consulting, outsourcing, customer service and industry experience within the Financial Services, Insurance and Healthcare Industries. Previously, Gary was the Global Head and SVP of the Insurance and Healthcare Major Markets Unit at Tata Consultancy Services, and prior to TCS he held the leadership role of Vice President, Financial Services, Insurance and Healthcare at Xerox/ACS. He has also held executive leadership positions with CSC and IBM Global Services, respectively. Gary holds a BBA in Operation Management from Western Michigan University, an MBA in Services Marketing from Arizona State University and a Masters Certification in Telecommunications from the University of Denver.

David Kaminsky
Chief Financial Officer
David Kaminsky
Chief Financial Officer

David is a veteran finance and administration executive with more than 25 years of diverse experience that includes significant positions overseeing all aspects of global financial, IT and business operations. Prior to joining iQor, David was Executive Vice President and Chief Financial Officer of NTT Data Inc. (a combination of Keane, Inc., Intelligroup, Inc., MISI Inc., Revere Inc. and Vertex Inc.), where he oversaw global finance, IT management and Administrative Operations. Before his work at NTT Data Inc., David was the CFO of Altegrity, Inc., where he was responsible for all finance, tax, sourcing, and IT infrastructure operations. David spent 12 years at the General Electric Company where he was the CFO of GE Commercial Finances North American Leasing Operations, CFO of GE Commercial Distribution Finance, CFO of GE Information Technology Services Managed Services Business and European Operations. David holds a Bachelor's degree in accounting from the University of Bridgeport.

Kip Ferris
EVP, Strategic Accounts
Kip Ferris
EVP, Strategic Accounts

Kip Ferris is the Executive Vice President of Strategic Accounts within iQor where he is responsible for managing customer relationships and driving growth across existing accounts. Prior to joining iQor, Kip served as Sector Vice President of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL). Prior to joining Jabil in 2007, Mr. Ferris held management positions in the global services industry with Sprint, Celestica and Sanmina. Mr. Ferris earned an Bachelor of Science in Industrial Engineering from the University of Florida.

Barry Grant
Chief Technology Officer
Barry Grant
Chief Technology Officer

A veteran of the BPO industry, Barry has been a driving force in fundamentally changing the way contact centers operate. A pioneer in virtualization, under his leadership iQor built and deployed TeQ21, a fully integrated, award-winning technology platform. During his tenure, iQor was named to the InformationWeek 500 list of top technology innovators for four consecutive years, including ranking 52nd in 2012. Before joining iQor, Barry was Chief Technology Officer of Municipal Credit Union (MCU) in New York where he managed a series of challenging projects, most notably rebuilding critical data center functionality after September 11. MCU was located one block away from the World Trade Center and Barry led the effort to successfully rebuild the system in six days. Prior to his tenure at MCU, Grant served as Chief Technology Officer at NCO and Chief Information Officer for JDR Recovery Corp. When the two companies merged, he played a key role integrating their IT capabilities.

David Pester, Esq.
General Counsel
David Pester, Esq.
General Counsel

Since January 2010, David has led the iQor Legal Department advising on complex commercial transactions, debt financings and M&A. His guidance was critical in Huntsman Gay achieving a majority equity interest position with iQor, as well as the company’s acquisition of RMS. He provides legal counsel on the implementation of the company’s technology and manages the protection of intellectual property rights, including patent and trademark filings. David serves as Corporate Secretary for the iQor Board, and the Audit and Compensation committees. David began his career at Paul, Weiss, specializing in M&A, securities law, corporate finance, corporate governance and compliance leading to his role as VP Corporate Counsel and Head of M&A Legal Group for AT&T. Prior to joining iQor, David was the General Counsel for an innovative online advertising technology company.

Gary Praznik
COO, Retail and Consumer Services
Gary Praznik
Chief Operating Officer, Retail and Consumer Services

Gary joined iQor in 2000 as an industry veteran with over 20 years experience in customer interaction outsourcing . During his time with iQor, he has held various executive roles in Operations and new business development, with a demonstrated track record of superior leadership, operational excellence and significant revenue growth. His overall track record has made a significant contribution in positioning the company as one of the largest BPO solution providers and has led to his current role as COO, Retail and Consumer Services. Prior to joining iQor, Gary held several positions with OSI, including SVP/General Manager of its Teleservices division and SVP of Sales/Marketing. Gary began his career in 1984 with Payco American Corporation.

Peter Sykora
COO, Electronics and Infrastructure
Peter Sykora
Chief Operating Officer, Electronics and Infrastructure

Peter Sykora, Chief Operating Officer (COO) at iQor, has over 25 years of experience within the supply chain industry. Holding prestigious leadership positions in various operations roles, Sykora is an expert in engineering and manufacturing logistics. He joined Jabil in November of 2002 as part of the Philips acquisition. During his time at Jabil, he managed the Vienna manufacturing site until 2009. From here, Sykora was promoted to VP of EMEA Operations, where he worked on various assignments for Jabil in Eastern Europe including the set-up of the Greenfield operational site in the Ukraine. Throughout his role, Sykora focused on implementing the LEAN Culture and Operational Excellence initiatives. After iQor acquired Jabil’s Product Support Services in 2014, Sykora became the COO for AMS.

Global Brand. Local Parts.

Business Process Outsourcing and Product Support Services to Clients in Over 60 Countries.

Product Support Services

United States

Louisville, KY
Memphis, TN
McAllen, TX
Plano, TX
St. Petersburg, FL

Canada

Calgary
Toronto

Europe

Amsterdam, Netherlands
Solihull, England
Coventry, England
Bydgoszcz, Poland
Zielona Gora, Poland
Szombathely, Hungary
Tver, Russia
Ankara, Turkey
Istanbul, Turkey

Latin America

Valinhos, Brazil
Buenos Aires, Argentina
Bogota, Colombia

Asia

Manesar, India
Penang, Malaysia
Suzhou, China
Taipei, Taiwan

Mexico

Chihuahua
Reynosa

Contact Centers

United States

Ada, OK
Bethlehem, PA
North Charleston, SC
Charlotte, NC
Naperville, IL
Cleveland, OH
New Albany, OH
East Hartford, CT
Pompano Beach, FL
Miramar, FL (2 locations)
Houston, TX (2 locations)
Plano, TX
Richardson, TX
Simi Valley, CA
Plymouth, MN
Depew, NY
New York, NY
Colorado Springs, CO
Pueblo, CO
Trenton, NJ
Tempe, AZ
Tucson, AZ

Canada

Montreal
Toronto

Mexico

Multiple Locations

India

Delhi

Trinidad and Tobago

Wallerfield

China

Hong Kong

Philippines

Iloilo City
Talisay City
Clark Economic Zone
Davao
Dasmariñas

Panama

Panama City

Invested Long-Term

IQor's strong financial backing allows us to deliver cutting edge technological services and customer care at the highest possible level. We take pride in our investor’s wide range of industry expertise, commitment to their craft, and ongoing dedication to our growth.

HGGC
The Rohatyn Group
Starr Principal Holdings, LLC

  • Based in Palo Alto, California, HGGC is a leading private equity firm focusing on leveraged buyout, recapitalizations and growth equity transactions in the middle market. The firm seeks to partner with strong management teams and founders to build companies capable of generating sustainable growth. With years of collective deal and operational experience, HGGC brings best practices from private equity and global corporations to help middle market businesses in a wide range of industries outperform the market. The firm is currently investing out of a $1.1B Fund. For more information, please visit www.hggc.com.

  • The Rohatyn Group (TRG) is an investment manager focused exclusively on emerging markets, with product offerings across three primary business lines: private markets, hedge funds and fixed income. TRG and its subsidiaries have 17 offices worldwide, over 120 employees and more than $7 billion in total assets under management. The firm has presence in New York, Singapore, Mumbai, New Delhi, Hong Kong, London, Santiago, Buenos Aires, Lima, Mexico City, Sao Paulo, Montevideo, Kuala Lumpur, Jakarta, Bangkok, Shanghai and Madrid and currently manages almost $6 billion in private investments. Since 2001, private equity funds advised by the TRG private equity team have been active investors in BPO and IT Services businesses with an aggregate investment of over $1 billion.

  • Starr Principal Holdings, LLC makes private equity investments that take advantage of its unique pool of capital and long-term focus on value creation. Starr Principal Holdings’ principal clients, C.V. Starr & Co., Inc. and Starr International Company, Inc., control a multi-billion dollar global portfolio of investments and wholly owned financial services businesses. Those clients provide a consistent and reliable capital base, which enables Starr Principal Holdings to look at investments with a longer-term view in order to maximize the value potential of the companies in which it invests. Starr Principal Holdings currently has more than $2.2 billion in assets under management.