Strengthening the Customer Experience with Advanced Call Center Services At iQor, we understand that financial institutions today face the triple threat of declining loyalty, more demanding customers, and increasing competition from non-traditional providers. We know that the service our agents and contact centers deliver may be the key differentiator that sets our clients apart from the competition, so we empower them with tools and information they need to deliver an exceptional customer experience.
Flexibility for a Changing Regulatory Landscape
We understand the extensive demands of regulatory reform, including new requirements being created by the Consumer Financial Protection Bureau and other institutions. While these changes exponentially increase complexity, iQor’s solution is simple: all regulations are embedded into our centralized infrastructure. When a new regulation is introduced, our Compliance Team updates our systems in real-time.
Bank - Loan - Mortgage Servicing with Superior Data Security
In financial services, the security of high value customer data is paramount. At iQor, we replaced traditional PCs and phones with thin clients and soft phones. With these “dumb terminals,” not a byte of data resides at the desktop. To access their virtual worQstation, agents must swipe a finger on their keyboard. iQor’s network uses biometric identification to determine who they are, what systems they can access, and the calls they can handle.
BPO Insurance Services Provider
As carriers reinvent products as well as communication channels to better serve their customers, iQor’s Insurance BPO specialists are helping some of the world’s largest insurance companies develop holistic solutions that enhance the customer experience with key insights and innovations.
Contact Center Expertise and Experience
Through its subsidiaries, iQor has provided insurance collections services and insurance call center outsourcing to the Insurance industry since the 1920’s. Our understanding of the wide variety of services, plans and agreements, industry knowledge, extensive network of customer service personnel, and proven service and recovery programs allows us to optimize every interaction. We can resolve disputes, assess intent to pay and walk your customers through the life cycle or terms of a policy, all while maintaining a good relationship with the client.