Media & Wireless
Government
Strengthening the Customer Experience with Advanced Call Center Services At iQor, we understand that financial institutions today face the triple threat of declining loyalty, more demanding customers, and increasing competition from non-traditional providers. We know that the service our agents and contact centers deliver may be the key differentiator that sets our clients apart from the competition, so we empower them with tools and information they need to deliver an exceptional customer experience.
We understand the extensive demands of regulatory reform, including new requirements being created by the Consumer Financial Protection Bureau and other institutions. While these changes exponentially increase complexity, iQor’s solution is simple: all regulations are embedded into our centralized infrastructure. When a new regulation is introduced, our Compliance Team updates our systems in real-time.
In financial services, the security of high value customer data is paramount. At iQor, we replaced traditional PCs and phones with thin clients and soft phones. With these “dumb terminals,” not a byte of data resides at the desktop. To access their virtual worQstation, agents must swipe a finger on their keyboard. iQor’s network uses biometric identification to determine who they are, what systems they can access, and the calls they can handle.
As carriers reinvent products as well as communication channels to better serve their customers, iQor’s Insurance BPO specialists are helping some of the world’s largest insurance companies develop holistic solutions that enhance the customer experience with key insights and innovations.
Through its subsidiaries, iQor has provided insurance collections services and insurance call center outsourcing to the Insurance industry since the 1920’s. Our understanding of the wide variety of services, plans and agreements, industry knowledge, extensive network of customer service personnel, and proven service and recovery programs allows us to optimize every interaction. We can resolve disputes, assess intent to pay and walk your customers through the life cycle or terms of a policy, all while maintaining a good relationship with the client.
Early stage outbound credit calls
Outbound customer service calls (power outage call centers service, new service notification call centers support)
Our clients rely on our expertise in BPO solutions, Customer Care, Retention, 1st and 3rd Party services, Accounts Receivable Management, Cash Application, Bankruptcy, Insurance Services, and back-office support
Partnered with some of America's leading brands across different markets and services - relationships that span decades and multiple continents
Over 200 financial industry customers
Sole solutions provider for many of the top financial institutions
High performance at low cost is our hallmark
Currently serve over 900 insurance carriers, brokers, and agents 20-40% Cost savings on personnel and infrastructure
Up to a 45% improvement on receivables and overpayment recoveries
A well-established record of substantial quality and business process improvements on high volume transaction activities