Media & Wireless

Whether it’s providing customer care or managing the returns of millions of set top boxes each year, iQor’s dedicated media and telecommunications solutions help the world’s leading cable providers and media companies optimize the customer experience while lowering their logistics costs.

We harness the power of data and analytics to maximize the value of each customer interaction and transform operations to achieve business and service excellence. Whether you are a telecommunications provider looking for a trusted partner to repair returned or malfunctioning merchandise or a cable television operator requiring collection services, iQor has the industry experience, expertise and knowledge to fit your priorities.

iQor works with countless major players in the media and telecommunications industry: cable and satellite television, mobile phone providers, publishers, online services and entertainment.

From Telecommunications to Entertainment, We’re the Experts

With the increasing complexity of communications services in an evolving competitive market, customers expect an exceptional experience every time they reach out to their service provider. Without that experience, consumers feel free to look elsewhere for their services. With expectations on the rise, the bar is set higher; brand loyalty is no longer based on product quality. You have to deliver more.

Set Top Box Logistics & Repair

No matter the manufacturer, iQor’s repair depots have the capability to support a wide variety of set-top boxes, making them better than new. Utilizing our Failure Analysis Lab, our qualified technicians are able to understand the root of failing equipment and drive process and engineering changes back to manufacturers.

iQor’s recent partnership with ADB, Europe’s leading provider of products and services for connected homes, expands the scope of set repair, refurbishment, testing and spare part fulfillment of ADB-provided equipment.