In a changing market, the complex utilities industry is faced with increasing regulatory oversight, uncertain market conditions, and new competition from alternative energy suppliers.
More and more, utility companies are tasked to find cost-effective ways to communicate with their customers, generate greater revenue, and drive higher customer satisfaction. We are proud to be at the center of providing comprehensive and customized utility call center solutions to many of the world’s largest utility companies.
Early stage outbound credit calls
Outbound customer service calls (power outage call centers service, new service notification call centers support)
Inbound customer care
1st and 3rd party utility collections
Employee utility call center contact support
Move in/move out
‘Go Green’ consultation
Disaster recovery rollover services
Multilingual call support
Strategic partnerships for more than 15 years
Multiple product solution contracts with several top utilities
Cost savings of 40 – 50% to client