WE’RE A GREENER BPO!

Sustainability Policy

iQor’s digital CX business model is centered around achieving the most cost effective and seamless omnichannel customer support on behalf of our valued partners, for revenue generation, care, technical support and retention.
 

iQor’s leads this industry with decades of experience, which have enabled us to offer a solution focusing on world-class contact centers and an investment in the best people to engage customers on their terms: where they want, when they want.

Our environmental management practices are guided by ISO 14001 standards, reinforcing our commitment to continuous improvement and sustainable operations.

iQor endeavors to conduct our business in an environmentally responsible manner by:

• Conducting our operations in a commercially reasonable manner that protects the environment, including selecting call center sites that minimize the use of water.
• Lowering the amount of paper (letters, required disclosures, etc.) printed and transmitted back and forth between customers, opting instead for online payment platforms, electronic disclosures and telephone communication whenever possible.
• Leveraging energy-efficient hardware, smart lighting, and optimized cooling systems across our facilities to reduce power consumption and carbon footprint.
• Working with our suppliers and subcontractors to further the above principles.