WHO WE ARE Tone Holmen is Executive Vice President of Retail and Residential Services and Travel at iQor. She partners with a diverse portfolio of clients delivering goods and services across a broad range of industries, including brick-and-mortar retail, catalog and e-commerce, home services, utilities, and airlines.
Holmen leads teams that manage customer interactions across the entire customer lifecycle, leveraging every channel to deliver seamless, high-quality experiences.
Holmen began her career in the CX BPO industry as a frontline agent and has grown at iQor over more than two decades, joining the company as a supervisor. This foundation shaped her deep commitment to both clients and frontline teams, and she remains a passionate advocate for continuously elevating their experience.
Known for her focus on progress and results, Holmen embraces technology and innovation to help clients navigate change and deliver better customer outcomes.
“I advocate for our clients and frontline teams and feel privileged to lead people who are curious, committed, and relentless about finding better ways to do things”
– Tone Holmen
In addition to her operational leadership, Holmen plays a critical role in advancing iQor’s culture. She is an active leader in iQor Qares and the Women’s iQor Network, helping to promote inclusion, engagement, and opportunity across the organization.
Connect with Tone Holmen on LinkedIn.
NEWS & PRESS