Constant iteration, measurement, and improvement optimize your CX journey.
- Improve ROI by focusing on the most critical drivers of your operation and rapid trial/test/learn cycles to measure impact.
Easily upload call recordings, chat transcripts, and emails to our secure cloud.
- Our teams can redact PII and offer PCI, SCO, and HITRUST certifications to ensure data is protected.
Our data scientists tune a core LLM to the unique interests of your business.
- Analyze millions of interactions instantly using natural language prompts to uncover insights on your operation, products, and competition.
Insights without action don’t drive ROI.
- We join our data analytics and operations teams to understand the root cause of performance and build targeted recommendations and action plans.
CXBPO INSIGHTS EVOLUTION
4th Generation of Insights Intelligence
At iQor, we’ve reimagined how businesses listen to their customers, evolving from surveys and static reports into real-time, AI-powered intelligence.
Every interaction becomes a signal. Our platform analyzes 100% of customer conversations across voice, chat, SMS, and social to reveal sentiment, detect churn risk, and uncover unmet needs. No samples. No lag. Just actionable insights when and where you need them.
Insights iQ transforms noise into clarity, empowering you to reduce costs, grow revenue, and strengthen loyalty with precision.
 Dawn of VOC Competition Drives CX |
 Survey Era Businesses Invest in VOC |
 Aggregator Era Channel Fragmentation & Customer Empowerment |
 AI Era Insights Unlocked by AI Tools |
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|---|---|---|---|---|
| Methodology | 3rd Party Ratings | Surveys, NPS, Store Visits, Call Observations | Third-Party Aggregators, Listening Posters | Proprietary LLMs |
| Platforms |  |
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 |
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| Data Set | Small, Structured, Third Party | Medium, Structured, First Party | Large, Semi-Structured, Fragmented | Infinite, Unstructured, Fragmented |
| Insights | Reactive | Reactive | Proactive | Predictive |
| Outcome | Third-Party Score | Historic Data –Limited Range of insight | Historic Data Moderate Range of insight | Real-Time Business Intelligence |
NEXT-GEN VOICE OF THE CUSTOMER
Are you still analyzing surveys, call sampling, focus groups, & historical data?
INSIGHTS
Do you know the Why behind the KPI?
Operational Analytics
-Onboard best-fit candidates
-Ensure confidence and mastery
-Increase speed to proficiency
-Drive stronger performance
-Achieve higher eNPS and retention
Customer Insights
-Increase CX and sales results
-Improve products
-Gauge response to sales offers
-Decrease risk and returns
-Predict customer churn
Market Intelligence
-Identify market opportunities
-Benchmark against competitors
-Optimize channels or locations
-Refine pricing or promotions
-Enable data-driven decision making
OPERATIONAL ANALYTICS
We Deliver Top Performance With Intelligent Operations
30% increase in Save Rate
via custom scripting, process changes, and tailored coaching driven by insights
Automated 12% of interactions
through automated order status engagement for elevated CX
29% improvement in AHT
by correlating dead air time with specific knowledge gaps
50% faster Speed to Proficiency
through AI role-play focused on challenging interactions
CUSTOMER INSIGHTS
Imagine Conducting 1,000 Focus Groups Every Day
Why are customers cancelling?
Predict churn for intervention before it happens
Do customers like our new product feature?
Harness real-time feedback on products and services
Why are brand-new customers calling?
Learn how customers respond to marketing or pricing changes
Which customers are most likely to buy more?
Detect behavior and sentiment aligned to buying signals
MARKET INTELLIGENCE
In an Evolving Marketplace, Be Ahead of Change
Why are sales trending?
Understand demand drivers like social sentiment
Which competitors are in market with new offers?
Find signals as customers price shop
Is my new marketing driving interest?
Understand pre-purchase sentiment, questions, and lifecycle
What market factors influence demand?
Correlate operational and market data to uncover drivers
TOP FEATURES
The iQor & Insights iQ Difference — It's About You!
iQor brings deep experience in securely delivering AI-enabled intelligence from contact center operations. Our Insights iQ clients depend on us for ease of implementation and rapid alignment of insights to operational outcomes, maximizing ROI.
Depth & Breadth of Insights
Go beyond sampling and keywords to fully understand the content, context, and intent of 100% of your customer interactions. Focus on real-time and predictive analytics to move your business toward the outcomes that matter.
A Proven Team
As leaders in analyzing calls and CX delivery for 20 years, Insights iQ comes naturally to us. Our team of 180+ data scientists and analysts analyzes over 2 billion signals every week to produce clear, actionable intelligence for our clients.
Insights iQ Is Easy
Our analysts are experts in translating technology into outcomes. They support turnkey ingestion, analysis, and reporting based on your existing call records, chat transcripts, and CRM records.
Leading Technology ... Always
Insights iQ combines proprietary AI models with leading technology platforms to deliver the highest level of security, scalability, and intelligence. You can count on access to proven innovations, delivered securely by a team of experts.
Get the Intelligence, Skip the Risk
Access cutting-edge technology, expert data analysts, and integrated operations without capital investment. Our Insights iQ service model provides high ROI by providing best-in-class analysis, technology, and operational support with low risk.
YOUR DATA, SECURED
Security Certifications
Turn every interaction into
business intelligence.
