Our Product is Service,
Our Strength is People

See how we support the world's most innovative brands

Using our integrated service delivery model and global footprint, our 45,000 employees around the world solve our clients' most difficult challenges.

Gary Praznik | President & CEO

Nearly every industry we serve, from financial services to consumer electronics, is undergoing a massive amount of change. Through our unique customer engagement model, global scale and deep understanding of how to connect and integrate support ecosystems, iQor helps our clients navigate and succeed in this changing landscape. We invite you to learn more about our new wide range of integrated solutions.

45,000

EMPLOYEES

18

COUNTRIES

66

FACILITIES

96M

INTERACTIONS PER YEAR

20.2M

REPAIRS PER YEAR

iQor News

Press Releases

iQor Tempe, AZ Contact Center Wants To Fast Forward Your Future

Press releases

iQor's SVP of Operations to Join Panel of Experts at IoT Solutions World...

Press releases

iQor Launches Gamification Platform, GameTraQ, to Enhance Customer...

Press releases

iQor's Head of Innovation to Speak at Dreamforce 2018

Press releases

Global Brand. Local Parts.

Business Process Outsourcing and Product Support Services to Clients in Over 60 Countries

Product Support Services

United States

Louisville, KY
McAllen, TX
Memphis, TN
Plano, TX

Canada

Toronto

Europe

Amsterdam, Netherlands
Bydgoszcz, Poland
Coventry, England
Istanbul, Turkey
Szombathely, Hungary
Tver, Russia

Latin America

Valinhos, Brazil

Asia

Bangalore, India
Kolkata, India
Manesar, India
Mumbai, India
Penang, Malaysia
Suzhou, China

Mexico

Chihuahua
Reynosa

Contact Centers

United States

Ada, OK
Altoona, PA
Bethlehem, PA
Charlotte, NC
Cleveland, OH
Crestview, FL
Depew, NY
East Hartford, CT
Houston, TX (2 locations)
Klamath Falls, OR
Meridian, MS
Miramar, FL
Naperville, IL
New Albany, OH
North Charleston, SC
Plano, TX
Plymouth, MN
Pompano Beach, FL
Pueblo, CO
Richardson, TX
Simi Valley, CA
Tempe, AZ
Trenton, NJ
Tucson, AZ
Tupelo, MS

Canada

Montreal
Toronto

Mexico

Multiple Locations

India

Delhi

Trinidad and Tobago

Barataria
Wallerfield

Europe

Bydgoszcz, Poland

China

Hong Kong

Philippines

Bacolod
Clark Economic Zone
Dasmariñas
Davao
Iloilo City
Santa Rosa Laguna
Talisay City

Panama

Panama City

Training Excellence Awards

Best customer service leadership training platform
Best corporate university
Best First Manager’s Program

Top-Ranked Programs

Train the trainer program
Global/international leadership program
social collaboration and knowledge sharing

World Class Leadership

We are guided by a strong, diverse group of professionals with a combined experience of more than 200 years. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.

Gary Praznik
President & CEO
David Kaminsky
Chief Financial Officer
Mason Argiropoulos
Chief HR Officer
Runa Rosenfield
General Counsel
Kip Ferris
Chief Client Officer
David Pester, Esq.
Chief Legal Officer
Hartmut Liebel
President & CEO

Hartmut Liebel is President & CEO of iQor, a global provider of intelligent customer interaction and outsourcing solutions. Prior to joining iQor, Hartmut served as Chief Executive Officer of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL).. Prior to joining Jabil in 2002, Mr. Liebel served as Director of Business Development at Artesyn Technologies (since acquired by Emerson Electric), a power conversion and communication subsystems manufacturer. He has also held management positions at W.R. Grace, Bank of America and Merrill Lynch. Mr. Liebel earned an MBA from the University of Notre Dame and holds the Charter Financial Analyst (CFA) designation.

Autumn Braswell
Chief Operating Officer, Enterprise Solutions Organization, iQor LinQ

Autumn Braswell, Chief Operating Officer (COO) of Enterprise Solutions Organization and LinQ, has over 15 years of experience in the product support services and manufacturing industry. From 2009-2012 she led strategic growth for the Product Support Services division tasked with several important objectives for the division's profitability and growth. In 2012 Braswell moved over to lead strategic development for diversified manufacturing, then moved into the Medical Division after their acquisition of Nypro in 2013. After iQor's acquisition of Jabil's Product Support Services in 2014, Braswell became the COO of Enterprise Solutions Organization and LinQ. She obtained her Bachelor's of Business Administration and Marketing from the University of Kentucky, and completed her MBA in 2005.

Mason Argiropoulos
Chief HR Officer

Mason leads a worldwide Human Resources team comprised of integrated business partner networks that support Customer Interaction and Product Support operations. He also directs iQor’s global shared services functions, including Compensation, Benefits, Payroll, Recruiting and Training. Having joined iQor in 2005, Mason has held leadership positions in the Sales and Analytics functions, and was first appointed to lead the HR department in 2009. Since that time, he has been the architect behind several innovations, including a fully-flexible benefits program and the company’s performance-based agent bonus plan and review process. Prior to iQor, Mason held several progressive management roles in Risk Operations and Supply Chain Management at Capital One. Mason holds a Bachelor of Science degree from Cornell University.

Runa Rosenfield
General Counsel

Runa leads a team of global professionals who are responsible for Legal, Compliance, Intellectual Property and Business Affairs at iQor. Since joining the company in 2010, she has played an increasingly expanding role leading significant commercial projects, regulatory matters, compliance initiatives, and M&A and financial transactions. She has been instrumental in helping to structure and close complex acquisitions that have shaped the company. Runa serves as the Corporate Secretary for the iQor Board. She began her career at O’Melveny & Myers LLP, specializing in M&A in the private equity space, and prior to joining iQor, was lead counsel for a start-up renewable energy fund.

David Kaminsky
Chief Financial Officer

David is a veteran finance and administration executive with more than 25 years of diverse experience that includes significant positions overseeing all aspects of global financial, IT and business operations. Prior to joining iQor, David was Executive Vice President and Chief Financial Officer of NTT Data Inc. (a combination of Keane, Inc., Intelligroup, Inc., MISI Inc., Revere Inc. and Vertex Inc.), where he oversaw global finance, IT management and Administrative Operations. Before his work at NTT Data Inc., David was the CFO of Altegrity, Inc., where he was responsible for all finance, tax, sourcing, and IT infrastructure operations. David spent 12 years at the General Electric Company where he was the CFO of GE Commercial Finances North American Leasing Operations, CFO of GE Commercial Distribution Finance, CFO of GE Information Technology Services Managed Services Business and European Operations. David holds a Bachelor's degree in accounting from the University of Bridgeport.

Kip Ferris
Chief Client Officer

Kip Ferris is the Chief Client Officer within iQor where he is responsible for managing customer relationships and driving growth across existing accounts. Prior to joining iQor, Kip served as Sector Vice President of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL). Prior to joining Jabil in 2007, Mr. Ferris held management positions in the global services industry with Sprint, Celestica and Sanmina. Mr. Ferris earned an Bachelor of Science in Industrial Engineering from the University of Florida.

David Pester, Esq.
Chief Legal Officer

Since January 2010, David has led the iQor Legal Department advising on complex commercial transactions, debt financings and M&A. His guidance was critical in Huntsman Gay achieving a majority equity interest position with iQor, as well as the company’s acquisition of RMS. He provides legal counsel on the implementation of the company’s technology and manages the protection of intellectual property rights, including patent and trademark filings. David serves as Corporate Secretary for the iQor Board, and the Audit and Compensation committees. David began his career at Paul, Weiss, specializing in M&A, securities law, corporate finance, corporate governance and compliance leading to his role as VP Corporate Counsel and Head of M&A Legal Group for AT&T. Prior to joining iQor, David was the General Counsel for an innovative online advertising technology company.

Gary Praznik
President & CEO

Gary joined iQor in 2000 as an industry veteran with over 20 years’ experience in customer contact and BPO professional services. During his time with iQor, he has held various global leadership roles in Operations and Business Development, where he expanded the company’s client base, achieved significant revenue growth, and implemented a number of operational innovations. Under Gary’s operational management, iQor’s employee base has expanded by more 25,000 to become one of the largest providers of integrated managed service solutions in the world.

After iQor acquired Jabil Aftermarket Services in 2014, Gary assumed additional operational responsibilities for product support solutions and now leads both iQor’s Retail & Consumer Services and Electronics and Infrastructure divisions.
Prior to joining iQor, Gary held several leadership positions with OSI, including SVP/General Manager of its Teleservices division and SVP of Sales/Marketing. Gary began his career in 1984 with Payco American Corporation.

Invested Long-Term

iQor's strong financial backing allows us to deliver cutting edge technological services and customer care at the highest possible level. We take pride in our investor’s wide range of industry expertise, commitment to their craft, and ongoing dedication to our growth.

  • Based in Palo Alto, California, HGGC is a leading private equity firm focusing on leveraged buyout, recapitalizations and growth equity transactions in the middle market. The firm seeks to partner with strong management teams and founders to build companies capable of generating sustainable growth. With years of collective deal and operational experience, HGGC brings best practices from private equity and global corporations to help middle market businesses in a wide range of industries outperform the market. The firm is currently investing out of a $1.1B Fund. For more information, please visit www.hggc.com.

  • The Rohatyn Group (TRG) is an investment manager focused exclusively on emerging markets, with product offerings across three primary business lines: private markets, hedge funds and fixed income. TRG and its subsidiaries have 17 offices worldwide, over 120 employees and more than $7 billion in total assets under management. The firm has presence in New York, Singapore, Mumbai, New Delhi, Hong Kong, London, Santiago, Buenos Aires, Lima, Mexico City, Sao Paulo, Montevideo, Kuala Lumpur, Jakarta, Bangkok, Shanghai and Madrid and currently manages almost $6 billion in private investments. Since 2001, private equity funds advised by the TRG private equity team have been active investors in BPO and IT Services businesses with an aggregate investment of over $1 billion.

  • Starr Principal Holdings, LLC makes private equity investments that take advantage of its unique pool of capital and long-term focus on value creation. Starr Principal Holdings’ principal clients, C.V. Starr & Co., Inc. and Starr International Company, Inc., control a multi-billion dollar global portfolio of investments and wholly owned financial services businesses. Those clients provide a consistent and reliable capital base, which enables Starr Principal Holdings to look at investments with a longer-term view in order to maximize the value potential of the companies in which it invests. Starr Principal Holdings currently has more than $2.2 billion in assets under management.