Our Product is Service,
Our Strength is People

See how we support the world's most innovative brands

Using our integrated service delivery model and global footprint, our 35,000 employees around the world solve our clients' most difficult challenges.

Gary Praznik | President & CEO

Nearly every industry we serve, from financial services to consumer electronics, is undergoing a massive amount of change. Through our unique customer engagement model, global scale and deep understanding of how to connect and integrate support ecosystems, iQor helps our clients navigate and succeed in this changing landscape. We invite you to learn more about our new wide range of integrated solutions.











iQor News

Press Releases

iQor's CX Training Platform Wins All Top Three Spots in HR.com's 38th...

Press releases

iQor Selects ThinScale to Power Next Generation Work-at-Home...

Press releases

iQor Announces promotion of Prabhjot Singh to Chief Digital Officer

Press releases

iQor Selects NICE as its Global Workforce Management Solution to Further...

Press releases

Global Brand. Local Parts.

Integrated Business Process Outsourcing Platform Providing Customers a Unique End-to-End Solution

Centers of Excellence

United States

Ada, OK
Altoona, PA
Bethlehem, PA
Charlotte, NC
Cleveland, OH
Crestview, FL
Depew, NY
East Hartford, CT
Houston, TX (2 locations)
Meridian, MS
Miramar, FL
Naperville, IL
New Albany, OH
North Charleston, SC
Plymouth, MN
Pompano Beach, FL
Pueblo, CO
Richardson, TX
Simi Valley, CA
Tempe, AZ
Trenton, NJ
Tucson, AZ
Tupelo, MS
McAllen, TX
Memphis, TN





Trinidad and Tobago





Hong Kong


Mexico City


Clark Economic Zone
Iloilo City
Santa Rosa Laguna
Talisay City


Panama City

Training Excellence Awards

Best customer service leadership training platform
Best corporate university
Best First Manager’s Program

Top-Ranked Programs

Train the trainer program
Global/international leadership program
social collaboration and knowledge sharing

World Class Leadership

We are guided by a strong, diverse group of professionals with a combined experience of more than 200 years. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.

Gary Praznik
President & CEO
David Kaminsky
Chief Financial & Administrative Officer
Martin Lehtio
Chief Operating Officer
Runa Rosenfield
General Counsel
Dick Eychner
Strategic Adviser
Hartmut Liebel
President & CEO

Hartmut Liebel is President & CEO of iQor, a global provider of intelligent customer interaction and outsourcing solutions. Prior to joining iQor, Hartmut served as Chief Executive Officer of Jabil Global Services, a division of global electronics manufacturer Jabil Circuit, Inc. (NYSE:JBL).. Prior to joining Jabil in 2002, Mr. Liebel served as Director of Business Development at Artesyn Technologies (since acquired by Emerson Electric), a power conversion and communication subsystems manufacturer. He has also held management positions at W.R. Grace, Bank of America and Merrill Lynch. Mr. Liebel earned an MBA from the University of Notre Dame and holds the Charter Financial Analyst (CFA) designation.

Autumn Braswell
Chief Operating Officer, Enterprise Solutions Organization, iQor LinQ

Autumn Braswell, Chief Operating Officer (COO) of Enterprise Solutions Organization and LinQ, has over 15 years of experience in the product support services and manufacturing industry. From 2009-2012 she led strategic growth for the Product Support Services division tasked with several important objectives for the division's profitability and growth. In 2012 Braswell moved over to lead strategic development for diversified manufacturing, then moved into the Medical Division after their acquisition of Nypro in 2013. After iQor's acquisition of Jabil's Product Support Services in 2014, Braswell became the COO of Enterprise Solutions Organization and LinQ. She obtained her Bachelor's of Business Administration and Marketing from the University of Kentucky, and completed her MBA in 2005.

Martin Lehtio
Chief Operating Officer

Martin Lehtio serves as iQor’s COO of our North American service delivery platform which includes our domestic, offshore and nearshore customer interaction solutions as well as the product support operations in the region. A 30+ year industry veteran, Martin leads a global team that works hand-in-hand with some of the world’s largest brands to deliver strategic thinking, operational expertise, digital technology innovation, talent management, and organizational effectiveness. Prior to joining iQor, Martin served as EVP & COO for IRT/CCT Group, an iQor strategic acquisition where he led client and technology delivery in addition to operations for some of iQor’s largest customers today. He was also the CEO for Reserve Holding Corporation, a product marketing, sales, and support company. Martin holds a Bachelor’s in Business Management from Barry University.

Runa Rosenfield
General Counsel

Runa leads a team of global professionals who are responsible for Legal, Compliance, Intellectual Property and Business Affairs at iQor. Since joining the company in 2010, she has played an increasingly expanding role leading significant commercial projects, regulatory matters, compliance initiatives, and M&A and financial transactions. She has been instrumental in helping to structure and close complex acquisitions that have shaped the company. Runa serves as the Corporate Secretary for the iQor Board. She began her career at O’Melveny & Myers LLP, specializing in M&A in the private equity space, and prior to joining iQor, was lead counsel for a start-up renewable energy fund.

David Kaminsky
Chief Financial & Administrative Officer

David is a veteran finance and administration executive with more than 25 years of diverse experience that includes significant positions overseeing all aspects of global financial, IT and business operations. Prior to joining iQor, David was Executive Vice President and Chief Financial Officer of NTT Data Inc. (a combination of Keane, Inc., Intelligroup, Inc., MISI Inc., Revere Inc. and Vertex Inc.), where he oversaw global finance, IT management and Administrative Operations. Before his work at NTT Data Inc., David was the CFO of Altegrity, Inc., where he was responsible for all finance, tax, sourcing, and IT infrastructure operations. David spent 12 years at the General Electric Company where he was the CFO of GE Commercial Finances North American Leasing Operations, CFO of GE Commercial Distribution Finance, CFO of GE Information Technology Services Managed Services Business and European Operations. David holds a Bachelor's degree in accounting from the University of Bridgeport.

Dick Eychner
Strategic Adviser

Richard (Dick) Eychner currently serves as Strategic Advisor to iQor's Senior Leadership Team. Dick, formerly CEO of Interactive Response Technology (IRT) and Cyber City Technology (CCT), has almost five decades of leadership experience in customer care and business process outsourcing operations. Dick’s surgical focus on the customer journey, leadership, and strategic vision are key to iQor’s continued growth and scalable operational improvements. Dick has also held executive positions at The Washington Post, MCI, American Funds, and served as Vice President of Sales and Service for the consumer division of Ameritech where he directed the activity of seventeen customer care and marketing centers.

Gary Praznik
President & CEO

Gary joined iQor in 2000 as an industry veteran with over 20 years’ experience in customer contact and BPO professional services. During his time with iQor, he has held various global leadership roles in Operations and Business Development, where he expanded the company’s client base, achieved significant revenue growth, and implemented a number of operational innovations. Under Gary’s operational management, iQor’s employee base has expanded by more 25,000 to become one of the largest providers of integrated managed service solutions in the world.

After iQor acquired Jabil Aftermarket Services in 2014, Gary assumed additional operational responsibilities for product support solutions and now leads both iQor’s Retail & Consumer Services and Electronics and Infrastructure divisions.
Prior to joining iQor, Gary held several leadership positions with OSI, including SVP/General Manager of its Teleservices division and SVP of Sales/Marketing. Gary began his career in 1984 with Payco American Corporation.

Invested Long-Term

iQor's strong financial backing allows us to deliver cutting edge technological services and customer care at the highest possible level. We take pride in our investor’s wide range of industry expertise, commitment to their craft, and ongoing dedication to our growth.

  • Based in Palo Alto, California, HGGC is a leading private equity firm focusing on leveraged buyout, recapitalizations and growth equity transactions in the middle market. The firm seeks to partner with strong management teams and founders to build companies capable of generating sustainable growth. With years of collective deal and operational experience, HGGC brings best practices from private equity and global corporations to help middle market businesses in a wide range of industries outperform the market. The firm is currently investing out of a $1.1B Fund. For more information, please visit www.hggc.com.

  • The Rohatyn Group (TRG) is an investment manager focused exclusively on emerging markets, with product offerings across three primary business lines: private markets, hedge funds and fixed income. TRG and its subsidiaries have 17 offices worldwide, over 120 employees and more than $7 billion in total assets under management. The firm has presence in New York, Singapore, Mumbai, New Delhi, Hong Kong, London, Santiago, Buenos Aires, Lima, Mexico City, Sao Paulo, Montevideo, Kuala Lumpur, Jakarta, Bangkok, Shanghai and Madrid and currently manages almost $6 billion in private investments. Since 2001, private equity funds advised by the TRG private equity team have been active investors in BPO and IT Services businesses with an aggregate investment of over $1 billion.

  • Starr Principal Holdings, LLC makes private equity investments that take advantage of its unique pool of capital and long-term focus on value creation. Starr Principal Holdings’ principal clients, C.V. Starr & Co., Inc. and Starr International Company, Inc., control a multi-billion dollar global portfolio of investments and wholly owned financial services businesses. Those clients provide a consistent and reliable capital base, which enables Starr Principal Holdings to look at investments with a longer-term view in order to maximize the value potential of the companies in which it invests. Starr Principal Holdings currently has more than $2.2 billion in assets under management.


Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.


At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.


We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.


Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.


Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.