DRTV

Maximize the Potential of Every Interaction.

The first interaction makes a lasting impression. At iQor, we train our agents to speak with our clients’ brand voice and mirror their sales process so that we can become an extension of their sales strategy. Our agents have the soft skills, product knowledge, and company understanding to consistently deliver a superb buying experience that drives repeat business and reinforces the brand.

Working In Many Industries


Around-the-Clock Sales Support.

Working from home or one of our Centers of Excellence, iQor’s empowered agents act as an extension of our clients’ sales team, providing 24/7/365 support. iQor’s agents use a consultative sales approach, providing an overview to customers about offerings, special discounts and answering questions related to products, services, policies, inventory, and tracking.

Staffed to Handle unforeseen Peak Volumes.

iQor has a unique approach to handling foreseen and unforeseen peak call volumes. We can provide a dedicated group of agents to handle contacts and a large pool of agents across the enterprise who are cross-trained and provided with all necessary applications when volume requires additional staff.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.