How iQor Won 2025

2025 wasn’t a year of incremental progress or safe, predictable moves. 

This was a year where iQor CXBPO™ launched, expanded, acquired, partnered, and challenged how CX gets done at competitive speed. 

And the impact shows. 

We Built Intelligent Operations That Drive Measurable Results

CX doesn’t need more buzzwords. It needs outcomes. So, that’s what we delivered.

• CXBPO™ launched to challenge the traditional outsourcing model. This integrated, outcome-driven approach aligns operations, analytics, technology, and strategy, so brands stop managing vendors and start driving results with a true CXBPO partner.

• infinityAiQ™ went live, delivering an intelligence layer that moves CX from reactive to predictive. From churn risk and sentiment shifts to performance optimization and real-time decisioning, infinityAiQ gives leaders the ability to act in the moment, not after the damage is done.

• Insights iQ™ entered the market to replace outdated Voice of the Customer models. Instead of relying only on low-response surveys and lagging indicators, Insights iQ analyzes 100% of customer conversations across voice, chat, SMS, and social, surfacing friction, intent, and opportunity in near real time.

• We showcased these capabilities through our first Executive Insights Session, which is designed for senior leaders looking beyond theory to real CX execution, real data, and real outcomes.
  
  We’re just getting started. Expect more no-fluff, insight-driven sessions in 2026.

Behind the scenes, we also advanced accent harmonization and bidirectional noise cancellation, removing communication barriers in real time while preserving the authenticity of every agent’s voice. The results: clearer conversations, faster resolution, and better customer and employee experiences, without months of training.

We Expanded to Continue Delivering Exceptional Results

Growth only matters if it scales quality.

This year, we expanded our presence in the Philippines with new state-of-the-art delivery centers in Fairview and Santa Rosa, increasing capacity while maintaining the high standards our clients expect.

We also strengthened our end-to-end CX offerings with the acquisition of JumpCrew, expanding into Growth as a Service (GaaS) and extending CX beyond support into revenue generation. With ready-to-perform teams, integrated RevOps, and scalable delivery, GaaS helps brands move faster and drive predictable results without the friction of building internally.

We Partnered at the Edge of What’s Next

Innovation doesn’t happen in isolation.

Our collaboration with OpenAI reinforces our commitment to building AI that is secure, practical, and designed for real enterprise challenges, not hype. Combined with our proprietary analytics and deep CX expertise, it’s helping us push intelligent automation, insight, and augmentation further into real-world applications.

We also brought industry leaders together at Analyst Day 2025 for an unfiltered conversation about where CX is going and what it will take to win there. We dug into evolving client priorities, the reality of AI adoption, and the growing need to connect data, operations, and talent, not as separate initiatives but as one integrated system built for outcomes.

That’s where iQor stands apart. We don’t bolt AI onto broken processes. We fix the fundamentals and then use intelligence to scale them. People, process, data, and technology work together, by design.

The next era of CX won’t be defined by who talks the loudest. It’ll be defined by who executes the best.

Recognition That Goes Beyond a Single Badge

Great culture doesn’t show up in one award. It shows up consistently.

In 2025, iQor earned recognition across multiple fronts, reinforcing our focus on people, leadership, and performance.

• We are Great Place to Work® Certified for 2025-2026 across Colombia, India, the Philippines, and the U.S., based entirely on direct employee feedback. This certification signals a culture that attracts talent, fuels innovation, and delivers consistency clients can trust. Employees rated iQor highly for fair treatment, strong leadership, and feeling respected and equipped to succeed globally.

• In the Philippines, we were named among the Best Employers for 2026, a recognition grounded in large-scale, independent benchmarking across the local market. This award reinforces iQor’s position as a long-term, high-confidence operator in the region, one with the leadership depth, operating discipline, and employee advocacy required to scale responsibly.

• Our people practices and leadership strategy were further validated with three HR.com Awards, recognizing iQor for leadership development, coaching, mentorship, and future-ready workforce innovation. These awards stand out because they’re judged by HR leaders, not popularity, and highlight programs that scale, adapt, and deliver impact in real-world operating environments.

These different accolades echo the same message: When you build the right culture, the desired results follow.

To the People Who Made It Possible

To our employees: Thank you. We couldn’t do it without you. Your grit, creativity, and commitment power everything we do.

To our partners and vendors: Thank you for building boldly with us.

To our clients: Thank you for trusting us to innovate and deliver outcomes for your customers.

This year sent a clear message: iQor isn’t reacting to where CX is going. We’re defining its path.

If you’re ready to move faster, think smarter, and build CX that actually performs, let’s connect.

About iQor CXBPO™ 
iQor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 47,000+ employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — CXBPO, Growth as a Service, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by data intelligence and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.