Cable and Satellite
Where customers tune into high-quality customer support
OVERVIEW
Customer support that builds brand loyalty
SERVICES
Launch passionate customer support teams to scale
- Customer onboarding
- Retention services
- Upsell and cross-sell devices and services
- Welcome calls, activations, order support
- Order management
- Inquiries and education
- Lead and revenue generation
- Omnichannel customer care
- Technical support
- Churn analysis & prevention
BENEFITS
Onshore, nearshore and offshore CX capabilities
Servicing the communications industry for more than 30 years
Multi-channel expertise in products, programs, contracts, and support
Outsourcing partner to some of the world's largest telecom firms
iQor intelligence and analytics-based customer retention
Recognized by our clients as partner of the year with one client awarding us 14 out of 18 Partner Awards YTD
Our performance has helped clients win JD Power and other industry awards over the years
“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday."
— SAURABH BHASKAR, GM & SVP, MEDIA & TELECOM
Publications