iQor Celebrates CX Dream Team: Customer Service Week 2020
October 5, 2020
Consumer Electronics
YOUR PRODUCT. OUR SUPPORT.
Healthcare
Transportation & Logistics
As our lives become more digitally connected, brands are competing for greater share of digital interactions. The Internet of Everything is driving more innovation in materials, processing and operating systems. iQor is uniquely positioned to help support a brand’s portfolio through our ability to service a product’s entire customer experience touch points.
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IoT-enabled devices are changing how consumers interact with and experience your brand. We invested in a solution that allows them to interact using a channel that is most comortable to them. Our Omni channel solutions allow customers to interact wherever and whenever they need us. iQor Care and Technical support teams are supported by a knowledge base of your customer and product analytics that naturally evolves and strengthen customer satisfaction and increase promoters of your brand.
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Accidents happen. Screens crack. We click something we shouldn’t and sometimes products don’t cooperate with life. Your customers expect fast, reliable, certified parts and technical service that meets the strict requirements of your brand. We offer branded retail walk-in centers that support your customers while on the go.
That’s why we’ve built a reverse logistics solution that can deliver across the globe. From spare parts management to refurbishing a product that looks fresh out of the box, we’ve made investments so you don’t have to.
Millions love your new IoT-enabled device. You want to turn millions into billions, to do that you need to expand into new markets. Entering less know markets can be a perilous journey when you go it alone. We’ve made it our business to know the local markets, regulations and labor nuances in over 66 countries so you can enter new markets confidently.
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Customer and Product Data journeys are typically siloed, resulting in fewer opportunities to deliver a better product experience. We’ve taken the lead by creating an integrated service deliver model that focuses on improving metrics that matter to you. From the contact center to product repair, we provide you with insights across the service spectrum, helping you make better decisions that lower the overall cost of support and improve your brand experience.
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Allows for more brand ownership and control
In desired outcomes across the supply chain
From informational silos to identify patterns and trends
Between initial diagnosis and failure to drive savings
Increase speed of knowledge sharing throughout system
Using upstream knowledge and directed repair
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