Consumer Electronics

YOUR PRODUCT. OUR SUPPORT.
Healthcare Transportation & Logistics

The Internet of Everything is Transforming How Consumers Interact with Devices

As our lives become more digitally connected, brands are competing for greater share of digital interactions. The Internet of Everything is driving more innovation in materials, processing and operating systems. iQor is uniquely positioned to help support a brand’s portfolio through our ability to service a product’s entire customer experience touch points.

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Let's Make Sure Every Experience is a Great One

Our integrated solutions can support them all
CUSTOMER INTERACTION SOLUTIONS
Customer Acquisition
Post Purchase
Concierge/Loyalty
Media Solutions
Remote Support
L1 Tech Support
L2 Tech Support
DATA SOLUTIONS & ANALYTICS
Business Intelligence
Interaction Analytics
PRODUCT SUPPORT SERVICES
Retail
Planning & Procurement
In Warranty Repair
Out of Warranty Repair
Recycle/Reclamation
Asset Recovery/Disposal
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Delivering the Best Customer Interaction

IoT-enabled devices are changing how consumers interact with and experience your brand. We invested in a solution that allows them to interact using a channel that is most comortable to them. Our Omni channel solutions allow customers to interact wherever and whenever they need us. iQor Care and Technical support teams are supported by a knowledge base of your customer and product analytics that naturally evolves and strengthen customer satisfaction and increase promoters of your brand.

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Walk Right in for Repair

Accidents happen. Screens crack. We click something we shouldn’t and sometimes products don’t cooperate with life. Your customers expect fast, reliable, certified parts and technical service that meets the strict requirements of your brand. We offer branded retail walk-in centers that support your customers while on the go.

Get it Fixed & Get it Back

Lean processes. Lower costs. Lightning fast.

That’s why we’ve built a reverse logistics solution that can deliver across the globe. From spare parts management to refurbishing a product that looks fresh out of the box, we’ve made investments so you don’t have to.

Enter New Markets &
Introduce New Products

Millions love your new IoT-enabled device. You want to turn millions into billions, to do that you need to expand into new markets. Entering less know markets can be a perilous journey when you go it alone. We’ve made it our business to know the local markets, regulations and labor nuances in over 66 countries so you can enter new markets confidently.

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Connected Data Changes Everything

DATA IS VAST

Customer and Product Data journeys are typically siloed, resulting in fewer opportunities to deliver a better product experience. We’ve taken the lead by creating an integrated service deliver model that focuses on improving metrics that matter to you. From the contact center to product repair, we provide you with insights across the service spectrum, helping you make better decisions that lower the overall cost of support and improve your brand experience.

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Better Decisions, Bigger Impact

CLEAR SUPPORT PATH

Allows for more brand ownership and control

ELIMINATE CONLICTS

In desired outcomes across the supply chain

CONVERGE DATA

From informational silos to identify patterns and trends

CORRELATE INSIGHTS

Between initial diagnosis and failure to drive savings

KNOWLEDGE TRANSFER

Increase speed of knowledge sharing throughout system

SUPPLY CHAIN IMPROVEMENTS

Using upstream knowledge and directed repair

Resources

HOW IQOR SUPPORTS LEADING TECHNOLOGY BRANDS

Reverse Logistics Steps Forward - and Transforms

e-Guide

iQor Technical Support Gets It Right...

DATASHEET

Video and Broadband Product Repair

CASE STUDY

Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.