Gaming

Player support that lasts beyond launch

OVERVIEW

CX that plays at your level

Today’s games never sleep, and neither do your players. From live-service titles and mobile hits to esports communities and emerging IP, you need a CX partner that understands your worlds, speaks your players’ language, and scales globally without sacrificing quality.

As a tech-enabled CXBPO™, iQor combines game-savvy support teams with AI-powered tools to protect your brand, grow lifetime value, and keep communities healthy. We ramp fast for launches and live events, support players 24/7/365 across regions and channels, and turn every interaction into data you can use to improve the game and the business.

SERVICES

Solutions built for modern player experiences

Multichannel player support
Community management & moderation
Trust & safety
Billing & account services
Game testing & quality assurance
AI-powered self-service
Player retention campaigns
Omnichannel customer care

BENEFITS

Your co-op partner for high-impact gaming CX

Explore

Scalable global support
24/7/365 coverage across languages and regions with rapid ramp-up and ramp-down for new releases, content drops, and peak periods.

Player-centric experience
Teams recruited and trained for gaming knowledge, brand tone, and community norms so every interaction feels authentic to your universe.

AI for efficiency and growth
Chatbots, intelligent routing, and predictive analytics reduce handle times and costs while targeting churn risk and high-value players.

Cost-effective operations
Flexible commercial models and proven BPO processes that balance quality, speed, and unit economics as your portfolio grows.

Data-driven continuous improvement
Real-time dashboards for CSAT, FCR, sentiment, and community health — paired with structured QA and feedback loops to refine scripts, flows, and game features.

Tech-enabled gaming expertise
Decades of CX, gaming, and esports leadership experience combined with advanced tooling to deliver personalized support and actionable insights for your studio.

"Retention is the No. 1 most important metric after you have acquired that customer that loves your product. The inability of companies to understand how to predict and prevent customer loss makes it difficult for companies to deliver their promise and customers to realize their new product love. Insights iQ™ from iQor CXBPO™ changes the cycle. "

— Jonathan Shroyer, Gaming Expert, Foresite Inventor, Founder, Keynote Speaker