FEATURED
Gaming:
Play to Win
Flexible, scalable solutions for publishers, developers, and gaming platforms
OVERVIEW
Gaming Player Experience, Solved at Scale
Keep Players Playing, Not Waiting
Players don’t leave games because they’re boring.
They leave when support is slow, issues go unresolved, or communities feel unsafe.
iQor CXBPO™ delivers always-on player experience by combining global scale with real gamers trained as CX professionals, so players get help from people who actually understand the game.
Our Gaming Solutions
Player Support
Support by Gamers and Built for Live Games
Players want fast answers from people who get it, not scripted replies.
iQor Player Support delivers:
- Agents recruited from real gaming communities
- Deep familiarity with gameplay mechanics, progression systems, and player behavior
- 24/7 coverage across chat, email, and in-game channels
- Live ops-aligned staffing for launches, patches, and events
Outcome: Faster resolution, fewer escalations, and support that preserves immersion
VIP Engagement & Support
High-Touch Support for Your Most Dedicated Players
Your most valuable players have high expectations — and they demand recognition and respect.
iQor VIP Engagement & Support delivers:
- Dedicated support teams made up of experienced gamers
- Personalized, relationship-based engagement
- Proactive outreach tied to player lifecycle moments
- White-glove experiences aligned to brand tone and community expectations
Outcome:Higher retention, increased lifetime value, and stronger advocacy
Trust & Safety
Protection by Agents Who Understand Player Behavior
Fraud, cheating, and account abuse follow recognizable player patterns — if you know where to look.
iQor Trust & Safety delivers:
- Gamer-trained agents handling account recovery, fraud, and disputes
- Faster identification of bad actors without penalizing real players
- Secure workflows for sensitive player issues
- Support aligned to platform rules and game mechanics
Outcome:Stronger trust, reduced fraud, and protected competitive integrity
Content Moderation
Moderation by Players Who Know the Culture
Toxicity and abuse in gaming aren’t always obvious — context matters.
iQor Moderation delivers:
- Moderators recruited from within gaming communities
- Cultural fluency across genres, platforms, and regions
- Consistent enforcement of community guidelines
- Scalable coverage during peak play and live events
Outcome:Safer, more authentic communities without over- or under-moderation
The Technology Behind Our Gaming CX
Powered by 
AI-Enabled Player Experience
AI-Powered Support That Enhances Every Player Interaction
iQor applies AI throughout the player experience, from sourcing and training talent to live support and real-time guidance. Our proprietary AI-enabled CX platform enhances every step of the agent lifecycle:
Smarter matching: AI matches the right gamer agents based on play patterns, behavioral traits, and role fit.- Accelerated readiness: AI-driven training simulations replicate real player scenarios to speed readiness.
- Super-agent support: During live interactions, AI provides contextual guidance, knowledge, and assistance, enabling faster, more accurate resolutions without breaking immersion.
Continuous Quality, Insights, and Optimization
AI doesn’t stop at the interaction. iQor automatically audits 100% of player engagements with Auto-QA to ensure consistent quality, compliance, and brand alignment at scale.
Insights iQ™ then analyzes interaction data, sentiment, and player behavior to surface trends and friction points. These insights feed back into staffing, training, workflows, and service design so teams can:
- Improve CSAT
- Increase productivity
- Boost engagement and session time
- Drive higher lifetime value
Industry Leadership Built by Gamers for Gamers
Meet John Pompei, Your Gaming Solutions Expert
Vice President, Commercial Operations, Gaming Practice Leader
“In gaming, support isn’t a back-office function; it’s part of the experience. When player support is done right, it keeps players immersed, loyal, and coming back for more.”
John Pompei brings decades of hands-on experience building and scaling player experience, trust & safety, and live operations for some of the world’s most recognizable gaming and entertainment brands. His leadership helps shape iQor’s gaming practice, ensuring every solution is grounded in how players actually play, engage, and expect to be supported.
Built for the Speed of Gaming
Support That Understands the Game
Your players expect support that speaks their language. Our teams are built from gaming communities and led by industry experts, delivering culturally fluent moderation, trust & safety, and player support that earns respect, not backlash.
Ready When Launch Spikes Hit Hard
Game launches, seasonal events, and live ops can drive sudden volume surges. With global delivery and burst-ready staffing models, iQor scales rapidly without sacrificing quality or player experience.
Intelligence That Improves Performance
Our AI-enabled approach enhances hiring, training, live interactions, and continuous optimization, turning player data into stronger engagement, higher retention, and measurable lifetime value.