HIRE Strategically target top talent at scale
- Simplify high-volume hiring with our Recruiting AI platform that makes it effortless
- Map skills to your needs with 100% hiring throughput
- Reach ‘ready-to-hire’ in just 24 hours by automating early-stage recruitment
- Achieve full staffing and 300-500% scalability while maintaining top-tier employee retention
ONBOARD Seamlessly integrate, equip, and engage
- Standardized, AI-powered onboarding ensures consistency across locations
- Positive reflection on company culture through 98% eSAT
- Accelerate ramp-up through reduced onboarding time by 50% and reducing early attrition (1 day to 4 hours)
TRAIN Speed to competency and confidence
- 50% faster proficiency using GenAI-simulated training
- Scenario-based AI simulators provide hands-on practice in a risk-free virtual environment, enhancing skill retention and confidence
- Modern learning studios with collaborative pods and shared A/V tech foster teamwork and eliminate passive learning
CXBPO PEOPLE EVOLUTION
4th Generation People Intelligence
At iQor, we’re leading the charge into the 4th generation of People Intelligence—transforming traditional BPO models through AI-driven, human-focused innovation. From manual hiring and paper-heavy onboarding to digital automation and immersive training with AR/VR, our evolution delivers smarter, faster, and more engaging experiences across every step of the employee journey. With AI at the core, we ensure frictionless recruitment, onboarding, and training that align with today’s dynamic workforce needs. As a core pillar of our infinityAiQ platform, People iQ empowers frictionless recruitment, onboarding, and development tailored to today’s evolving talent needs.
 Offshore Origins Paper Heavy |
 Expansion Era Digitizing Processes With Structured Scaling |
 Digital Shift Digital Transformation Begins |
 Tech-Enabled Era AI-Powered, Human-Focused Enablement |
|
|---|---|---|---|---|
| Recruit | Manual, local hiring via print ads and job fairs, focused on English proficiency. | Online portals, screening expanding to include aptitude and voice assessments. | Employer branding on social media; basic predictive analytics for screening emerge. | AI-driven sourcing and chatbots; virtual recruitment focused on empathy, critical thinking, adaptability competencies. |
| Onboard | Heavy paperwork and compliance focus, taking weeks and delaying productivity. | Basic software systems and standardized checklists; still manual. | Onboarding portals; employee-experience centric; process automation. | Fully digital and remote use of apps and self-service tools; focus on cultural immersion and early engagement. |
| Train | Classroom-based, script-heavy, with a one-size-fits-all approach focused on accent and soft skills. | E-learning, knowledge assessments, CX principles focus. | LMS adoption; microlearning introduction; gamification; role-based simulations. | AI-driven personalized learning paths; AI tech like AR/VR for product scenario-based training. |
HIRE
Accelerating People With AI-Powered Precision
iQor is redefining high-volume hiring with an AI-powered recruiting engine that moves qualified candidates from ad response to offer in record time. By automating screening, assessments, and decisioning, we’ve expanded our talent pipeline while significantly reducing time-to-hire. Our secure, bias-free process enables scalable staffing while maintaining strong employee retention, positioning iQor as a leader in workforce efficiency and talent ROI.
Results
- 24-hour turnaround from ad response to hire
- 100K+ monthly leads via digital recruiting channels
- 300–500% scalability while maintaining employee retention
Recruit Fast, Smart, & at Scale
Smart automation meets human precision to deliver the right talent, fast. Conversational AI and bots engage, assess, and qualify at scale, all this complemented by our internal referral program.
Bias-Free, Secure, & Fair Process
Self-service screening where applicants verify eligibility and record a video intro; skill-based assessments testing language, comprehension, and problem-solving; and AI scoring that removes bias before recruiter review for a bias-free hiring decision.
Enhanced Candidate Experience
Candidates move quickly and confidently through the streamlined process, knowing their skills. It’s faster, fairer, and more transparent.
Recruiting AI Integration
Autoflow and CEFR scoring for rapid assessment and classification, no human intervention until offer driving precision at scale and improved candidate experience for engaged, informed, and fast-tracked hiring.
ONBOARD
Gamified, Streamlined Onboarding
iQor’s next-gen onboarding program transforms a traditionally manual, inconsistent process into a globally standardized, tech-enabled experience. By leveraging AI, gamification, and mobile access, we’ve cut onboarding time while achieving industry-leading engagement scores. It’s a scalable, cost-efficient model that accelerates time-to-productivity, enhances retention, and strengthens our employer brand worldwide.
Results
- NEO time reduced from 1 day to 4 hours (50%)
- Tech setup in just 15 minutes (WIO) or 90 minutes (WAH) via Zoom
- Engagement scores eNPS 87%, eSAT 98%
AI-Driven Simplicity
iQorian app simplifies access to tasks, approvals, and info.
Fun and Interactive
Gamification and engaging learning design increase participation.
Globally Standardized
Tech-enabled consistency across regions with localized relevance.
Focused and Efficient
Only essential content, delivered faster and more effectively.
TRAIN
Next-Gen Training Ecosystem Accelerating Readiness and Performance
We’ve reimagined new hire training with an AI-powered, immersive ecosystem that dramatically accelerates agent readiness and drives measurable business impact. Our GenAI simulator and gamified platforms reduce time-to-proficiency and can significantly boost sales conversions. We’ve replaced passive lectures with dynamic learning studios—both virtual and in-center—that foster collaboration, real-time feedback, and hands-on practice. Combined with professional-grade virtual training studios and smart observation tools, we’re delivering scalable, consistent training across the globe. It’s not just training—it’s a strategic enabler of performance, retention, and ROI.
Results
- 50% faster speed to proficiency resulting in reduced onboarding time
- Measurable business impact with improved sales conversion rates by up to 25%
Accelerates Speed to Proficiency
GenAI role-play simulations and gamified training reduce ramp time by making learning hands-on, personalized, and engaging. Agents build confidence faster through real-world practice, peer collaboration, and interactive knowledge reinforcement.
Informs and Personalizes Talent Development
AI-powered Leaders Library delivers engaging compliance and leadership training through real-world simulation. Learners build confidence and retention by practicing critical skills in a safe environment. Dashboards and heatmaps reveal skill gaps for targeted coaching. This approach ensures smarter, data-driven talent development.
Scales With Quality Across Geographies
HD Virtual Training Studios deliver live, instructor-led sessions with the clarity and impact of in-person learning, ensuring consistent, professional experiences worldwide. Remote Trainer Observation provides 360° visibility to standardize certification and coaching across locations.
INSIGHTS IQ
The iQor Difference
Hire
- Strategically target top talent at scale with our recruitment AI integration.
- Smart, secure, and self-service process driven by AI scoring that removes bias before recruiters connect.
Onboard
- Seamlessly integrate, equip, and engage.
- AI-powered onboarding ensures consistency and reduces onboarding time by ~50%.
- Reflects on our eSAT@~98%.
Train
- Speed to competency and confidence by AI-driven training capabilities.
- Modern learning studio fosters collaboration and teamwork.
- AI innovations have yielded ~50% proficiency increase within a short timeframe.
Enable
- Intelligent operations powered by our AI-enabled tech stack.
- Accent harmonization, WFM, CRM, and knowledge management ensure consistency and repeatability.
Coach & Retain
- Empower operators through coaching and feedback—driving engagement and reducing attrition.
- AI-powered insights enable operator-focused coaching.
- Attrition predictor ensures we address and retain talent.
Experience smart hiring, seamless onboarding, and expert training.
