Tech-enabled BPO took the top 3 spots for its PeaQ Performance Coaching program, sQholar program, and iQor Virtual University and earned third place for Best Customer Leadership Training Program

iQor won first place in the Best Global/International Leadership Program category and third place in Best Customer Leadership Training for its PeaQ Performance Qoaching (PPQ) training. PeaQ is a coaching leadership workshop that aims to coach and develop current iQor leaders with a focus on driving team performance and positive engagement in both physical call centers and work-at-home environments.

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions today, announced that it ranked number one, two, and three in’s 38th annual LEAD awards category for Best Global/International Leadership Program. The company earned third place in the Best Customer Leadership Training Program.

“We continuously invest in our global training because we know first-hand that career-centric development not only adds value to our employees’ lives but to our clients as well,” said President and CEO of iQor, Gary Praznik. “When we create a pipeline of leaders and invest in developing current managers, we create a culture of embedded knowledge, growth, community, and engagement across the company.”

The sQholar program and iQor University took second and third place in the Best Global/International Leadership Program category. The sQholar program is a series that provides a clear path to leadership roles through training and skill development. iQor’s Virtual University is home to the company’s many career development resources available in the call center or the comfort of an employee’s home.

“Winning all top three spots in the Global/International Leadership Program category is a testament to having a great training and support team and is a direct result of the survey responses sent by our fellow iQorians,” said Vice President of Global Learning of iQor, Mark Monaghan. “A sincere thank you to all of those who support our career development programs for our employees no matter where they work!”

In total, iQor has received 30 awards from’s LEAD Awards over the last seven years, and 39 training awards in total for its unique and innovative career development offerings for CX leadership in the company’s 50+* global call centers and work-at-home environment. More information on iQor’s CX leadership programs can be found at

*As of November 2023, iQor has 40+ contact centers located in 10 countries worldwide