iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced today the appointment of Chris Crowley as President and CEO effective January 2, 2024. Crowley joins iQor after the board of directors retained Heidrick & Struggles to conduct an extensive search following the announcement of former President and CEO Gary Praznik’s retirement.
Crowley brings more than 25 years of senior leadership experience in the customer service BPO industry. He comes to iQor from Alorica where he served as Executive Vice President and Chief Commercial Officer. Before his 10 years at Alorica, Crowley worked as Senior Vice President at APAC Customer Services, and he held the same position at Sutherland Global Services before that. He holds a Bachelor of Arts degree in American studies and economics from St. John Fisher University.
Crowley succeeds former President and CEO Gary Praznik who announced his retirement in October 2022. He served in the position from August 2018 until Crowley’s appointment. Praznik skillfully managed iQor through unique challenges and successfully reshaped the company, leading to its current success. His strategic leadership and dedication to iQor’s employees and partners have driven innovation and record growth.
Crowley and Praznik will work together with iQor’s board of directors to ensure a smooth transition. The team is focused on continuing to create irresistible employee experiences across a global footprint while delivering excellent CX through a workforce committed to performance excellence. This includes harnessing iQor’s Symphony [AI]TM ecosystem which is redefining the employee lifecycle by seamlessly blending automation and human capabilities within a value-driven culture. iQor’s recognitions for rewarding workplace experiences most recently include Great Place to Work® CertificationsTM in Colombia and the Philippines for 2024.