iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced today the appointment of Chris Crowley as President and CEO effective January 2, 2024. Crowley joins iQor after the board of directors retained Heidrick & Struggles to conduct an extensive search following the announcement of former President and CEO Gary Praznik’s retirement. 

“On behalf of the board of directors, I am pleased to introduce our newly appointed President and CEO. Chris’ extensive industry experience and organic growth mindset make him the ideal leader to guide iQor into a future of continued success. We are sincerely grateful to Gary Praznik for the passion and expertise he has given to iQor over the years, furthering our position in the global marketplace. We welcome Chris to the iQorian family and wish Gary much happiness in his retirement,” said iQor’s Board Chairman, Christopher Carrington. 

Crowley brings more than 25 years of senior leadership experience in the customer service BPO industry. He comes to iQor from Alorica where he served as Executive Vice President and Chief Commercial Officer. Before his 10 years at Alorica, Crowley worked as Senior Vice President at APAC Customer Services, and he held the same position at Sutherland Global Services before that. He holds a Bachelor of Arts degree in American studies and economics from St. John Fisher University. 

“I am humbled and honored by the trust the board of directors has placed in me as the new President and CEO of iQor. I want to express my deep appreciation for the foundation laid by Gary Praznik. I look forward to working with iQor’s senior leadership team to aggressively grow iQor’s presence in the marketplace and propel iQor to new heights. Through innovation and a customer-centric approach, we will continue to elevate our global partnerships with unmatched customer service excellence and future-ready CX and DX solutions,” said Crowley. 

Crowley succeeds former President and CEO Gary Praznik who announced his retirement in October 2022. He served in the position from August 2018 until Crowley’s appointment. Praznik skillfully managed iQor through unique challenges and successfully reshaped the company, leading to its current success. His strategic leadership and dedication to iQor’s employees and partners have driven innovation and record growth. 

“I am grateful to iQor and all iQorians for the rewarding journey I have enjoyed over the past 24 years. Our senior leadership team and our amazing employees have worked tirelessly to make iQor a trusted partner to our clients. Our value-driven culture has powered irresistible employee and customer experiences that drive a new era of growth and innovation,” said Praznik. 

Crowley and Praznik will work together with iQor’s board of directors to ensure a smooth transition. The team is focused on continuing to create irresistible employee experiences across a global footprint while delivering excellent CX through a workforce committed to performance excellence. This includes harnessing iQor’s Symphony [AI]TM ecosystem which is redefining the employee lifecycle by seamlessly blending automation and human capabilities within a value-driven culture. iQor’s recognitions for rewarding workplace experiences most recently include Great Place to Work® CertificationsTM in Colombia and the Philippines for 2024.