Award highlights all-around excellence including in defining a new CX standard, enabling digital fluency, engaging and driving staff to be brand ambassadors and embedding AI everywhere.
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it was awarded the Judges Choice Award from NICE at their Interactions Live 2021 event held virtually May 25 – May 26, 2021.
The winning organizations were recognized for driving creative, innovative customer interactions resulting in next-gen, digitally fluent experiences. The 16 award winners across six categories were honored at Interactions Live, the industry’s biggest customer experience virtual event, highlighting strategies for next-gen CX by embedding AI everywhere, engaging employees in a work from anywhere world, accelerating innovation with the cloud and more.
“We’re excited to be recognized for defining a new CX standard for workforce management and the unique needs of today’s workforce,” said President and CEO of iQor, Gary Praznik.
“Through our partnership with NICE we focused on providing a scalable, global cloud solution for our high-growth business, employee friendly, modern, automated and mobile capabilities and flexibility as we expand our portfolio. A special thank you to the iQor team members whose efforts from selection to implementation in collaboration with NICE made this possible.”
iQor was able to successfully deploy NICE’s enterprise-wide solution across 200+ clients, 21,000 employees, 50 global contact centers, and a sizable and growing work-at-home platform during the pandemic. Additionally, the company offers ‘WFM-as-a-Service’ powered by NICE to companies with internal call centers and the NEVA Robotic Automation Platform to identify manual data tasks that can improve employee and customer satisfaction.
“NICE’s accurate, reliable forecasting and staffing solution enables us to help clients effectively address their workforce management needs. We are excited to leverage NICE’s WFM and EEM capabilities to drive further improvements in productivity, employee engagement and customer satisfaction,” said Chief Digital Officer of iQor, Prabhjot Singh.