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iQor's Data Solutions & Analytics team enhances operational efficiency, delivers value-added data services, and offers stand-alone commercial analytics products. We use a combination of engineering, data science, and consultative services to discover and harness asset value in operational data that adds value back into your business.
Hire UsIdeas are infinite, great ideas are not. We embrace the Scientific Method and can apply that discipline to achieve your desired goals. It's in our DNA to form a hypothesis and measure the opportunity, providing clarity for your business.
It's hard to create something new where nothing existed. It requires creativity, vision and a skilled understanding of process. Our passion lies in our ability to engineer and implement solutions that actually solve your business needs.
At our very essence, we are curious by nature. For us, it makes perfect sense to make an observation, ask a question, form a hypothesis, test and prove or disprove an idea. We can help you change the way you look at growing your business.
It can make a process better. But just improving something that already exists doesn't always translate to sustainability or even growth. Our experts take pride in constantly innovating unique solutions that transform your processes.
As Data Partners, we work with clients to build consistency around their data processes and in many cases, deliver three-dimensional views of the business trends and customer behaviors that only become evident through advanced analytics. What does it all mean? Better, faster, and smarter decision-making at a fraction of the cost.
Cloud-based business analytics software purposefully designed for business people across the enterprise and at all levels of the organization, from the agent to the C-Suite.
Harnessing the voice of the customer for improved customer experience, regulatory compliance, and streamlined business performance.
Helping clients capture data, develop insights, and implement data-driven innovations that create enduring competitive advantages and unique, continuously improving customer experiences.
We believe your time is better spent making decisions with accurate data. In today's world, you can't afford to invest time in just collecting data. You need it accessible, customizable, and interactive - on demand. Our cloud-based business intelligence platform helps tell the story of your business in real-time. Whether you're managing agent-level call center processes or business unit performance KPIs, we can configure a solution that meets your needs.
Designed from day one as a pure data correlation engine, QeyMetrics integrates, correlates and aggregates all of your data so you don't have to. The solution can pull data from any database or accept existing data feeds making it easy to get started and overcome the following challenges:
Disparate data
Static data views
Reporting lag times
Spreadsheet-driven reporting
Create new metrics
Export to excel, pdf, powerpoint
Customize alerts
Apply colorized thresholds
Schedule Email distributions
Role based security screens
iQor's contact center technology helps you learn about your business through the voice of your customers. In today's Multi-channel environments, the idea of harmonizing speech, web interactions, social media, email, online conversations, and customer surveys can be overwhelming. We removed that complexity by creating a robust platform that identifies these interactions quickly and at a cost that actually produces a return on your investment.
Nothing can tell you more about your operation than the voice of your customers. Through iQor's Speech Analytics offering, you can gain valuable insight from thousands of customer calls to fine tune your operation and impact your bottom line. Our Speech Analytics solution targets specific business challenges:
First Contact Resolution (FCR)
Handle Time Optimization (AHT)
Reduce Customer Churn
Improve Customer Satisfaction
Improving products, processes, and customer experience.
Identify threats, opportunities and customer dissatisfaction.
Understand drivers of customer loyalty across the enterprise.
Tracking customer knowledge and gaining business insights.
Successfully service accounts and improve overall liquidations.
Comply with government regulations and corporate policies.
We know that data responds best and is most valuable when you engineer your systems and organizations to ask questions and make empowered decisions based on the answers. Whether we're asking questions to solve evolving challenges, identify new opportunities, or confirm what you already know, our commitment to data-driven operations sets us apart. We leverage decades of advanced analytics tenure - with experience from the largest organizations in the world and the best academic institutions - to bring your aspirational data needs to life.
We believe so strongly in the benefits of applied analytics that we not only use them as pillars of our daily operations, but make them available through bespoke consulting and development projects for clients to tackle data processing, algorithmic development, or systems engineering challenges that exceed their internal capabilities. Our Applied Analytics solution targets:
Routing Optimization
Predictive Component Failure Models
Recruiting & Retention Optimization
Consumer Behavior Modeling
Consumer Contact Optimization
Analytics are ingrained in iQor's systems and corporate culture. We do cutting-edge, high-volume data analytics - and we can help you do them, too.
Analytics-Driven Planning & Forecasting
Advanced Measurement & Visualization
Statistical Process Controls
Imbedded Analytics for Legacy Application Improvement
Signal Generation & Syndication
Data Platform & Processing Enhancement
For our clients, opportunities to create competitive advantage may be fleeting - circumstances and resources change fast. To take advantage of opportunities that may be visible only through data - integrated, rationalized, and presented for drill-down investigation - you need a technology platform that can help you proactively measure, recognize, and respond to events happening in real-time in your business.
